Pep Boys Auto Parts & Service
85 New State Hwy, Raynham, MA 02767
|Mon - Sat:|
Specialties: Radiators, Carburetors, Adjustments, Springs, Heating Equipment, Struts, Alignments, Oil Filters, Cooling, Valves, Maintenance, Generators, Mats, Batteries, Heaters, Air Filters, Fuel Injectors, Air Conditioning, A C, Hoses, Fans, Heating Systems, Manuals, Magazines
Bought tires from Randy through Pep Boy's Raynham and set up an appointment to have them done at 1pm on a Saturday. Was early for the appointment, gave the keys and went next door(jockey club) for lunch while the tires were to be done. Came back 1.5 hrs later, and the car was still sitting in the parking lot untouched. Tires weren't done being put on until 4pm. Won't get my business again.
Pep boys customer service is really terrible!
I went there for a warranty replacement on a product, they said they couldn't do anything without a receipt and they can't use your name or phone number which is BS because they ask for a phone number when you buy the item! I was being polite the whole time and the guy was being sarcastic and rude and Really terrible customer service never going back again! I would choose AUTOZONE they have really good service and prices are cheap too!
This is the first time I went to pepboys, for a tire losing air. I was told the problem was a tire sensor being loose/broken; they replaced it. Several days later I had the same issue. Second time they had the car all day w/o resolve. Gen Mgr took car of me and refunded money. Had to bring the car somewhere else. Never again.