Diagnosis and repair completed expeditiously at a reasonable cost. Lon is very courteous and professional. Would highly recommend D&F.
Serving the Rapid City Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
WE drive a motor home with a Spartan Chassis, the front wheel seal is leaking oil ... I called Eddies ... the service manager said "we could look at it, but we are not Spartan dealer and their would too much cross referencing to make it practical besides we are too busy to fix it". In my opinion this is really poor!
If you want to be taken this is the place. Service department is terrible. Sales department is no better!
Needed a water pump on the 5.9 Cummins in my RV. One of the bolts broke off in the block and I couldn't extract it. Otherwise I would have done the repairs myself. Got towed to Eddie's Truck Repair. They are a Cummins qualified dealer among others. VERY BUSY place. It took three days to get my RV in the shop. They take care of locals and contract businesses first. Two days later I got back on the road and the cost was much more than I expected. If you need quality parts and service OK, if you want fast and affordable repairs don't stop there.
we bought an 2005 Dodge 3500 truck from this dealer; with 131,000 miles on it. Didn't even have it 3 days. Drove it home, changed the oil and air filter and then drove towards Murdo from Dupree and had to have it towed to Rapid City only to find out the the motor is shot. I can't afford to borrow money to replace the motor. I want him to buy it back or pay for half the cost of the replacement motor. I would like this dealer Rusty Engesser to step up to the plate and be a reputable dealer and treat this customer fairly. Had I read these bad reviews before I would not have bought the pick-up. I will let my finance company know of his poor dealings and they can let the other business know how he does business. I am contacting a state senator to get them to replace the LEMON LAW on used Vehicles so dealers like this can't stay in business. I think a one is too high a rating for people like this, but there is not way to give a half a point. I
Rusty sold us a lemon, did not disclose what was wrong with the truck at time of sale. Found out later from other past customers this is common practice from the man. DO NOT TRUST!
HORRIBLE! THEY DONT CARE! Worst mistake i have made in a long time. The truck broke down and left me stranded within 100 miles after purchase. I was told they replaced the ignition system. If they replaced the ignition system they would have known the electrical system was hacked up by someone who had no idea what they were doing. i recently had surgery and was unable to do any kind of work on it. i have spent over $800 on various repairs. I still cant drive it. I now have another $400 part that must be replaced to fix the mexhanical issues. Either rusty replaced the ignition and didnt tell me about the wiring. Or, they just take vehicles in, and do nothing but put a bigger pricetag on for resale. Also, trucks ashtray was full of cigarette butts. i have called them twice now and talked to rusty himself. first conversation i was told to check the fuel filter. The second convention i explained how much money i was spending and all the problems i am having and the response was "ok".
After looking over the inventory and pricing of most of Rapid City's used car dealership. I've just purchased my second vehicle from the guys at Car R Us. Chris and his team are compassionate and offers good used vehicles that are responsibly priced. I would personally recommend them to anyone! And if the time comes in the future that another used vehicle is needed, you know where I'm going.
Some of the previous reviews need to be ignored, this place is AWESOME, they do their best to find the best deal and my car has never run better. Thank YOu and you even got me back on the road on the weekend by calling in a technician after hours. What service. Thanks!!!! How many places will get someone in on a Saturday or Sunday and give you peace of mind of what is wrong???
My daughter was Rapid City, 700 miles from home, when she had car trouble. The first repair shop did some work but recommended D&F for an electrical issue. She called them to see if they could help and to get an appt set up. The guy she spoke to was rude and condescendng. He showed absolutely no concern for her situation, said she could drop it off and he'd see when he could get to it and AS HE HAS BIGGER JOBS, HE USUALLY CHARGES DOUBLE FOR SMALL JOBS. Needless to say, she found another business. The second one was extremely helpful, found the problem within a few minutes and had her back on the road. I wouldn't recommend D&F!!