Go with a big box store. Even if the customer service is bad at least it will exist. Job was left unfinished. The installer told me he would speak to the owner but I’m never heard anything. My requests for follow where completely ignored. In fact, the only communication was to send me a bill with finance charges for an incomplete job. I ended up having a local contractor complete the job. Completely dissatisfied.
Not sure about the quality of their work. I never got that far. When I called to schedule a quote I was promptly cut off by an employee who stated they were "super busy" while I was trying to introduce myself. The employee beyond being rude did not provide his name (maybe he's not an idiot). I can say I will not be using this store.....ever.