Rantoul Veterinary Clinic
401 S Maplewood Dr, Rantoul, IL 61866
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SHAME ON THESE PEOPLE
My cat has a cancerous mass that has started to ulcerate and needs to be removed. She was diagnosed at UofI, and they recommended leaving the mass alone until and if it ulcerated. Today, when I called Rantoul Veterinary Clinic, I was told they would check with the doctor and call me back. FIVE AND A HALF HOURS LATER, they had still not returned my call, so I called them. "Oh, doctor has your message, he's just very busy." 20 minutes after that, I received a voicemail message from a very disinterested Dr. Updike, essentially calling me a liar (he said, "I highly doubt the U of I would tell you not to remove the mass"), and informing me that I owed them $40, so I should take my business elsewhere. Very nice. You wasted my entire afternoon, when I could have been FINDING another vet for my cat, so you could insult me and refuse care to a sick animal. When you become oncology specialists, let me know. Even better, when you learn to value an animal over a purported $40 bill (never received), let me know.
They were very sensitive to my needs when my old dog passed away. They have been excellent with my new dog and my cat. They're reasonably priced. I can't think of going anywhere else except maybe Paxton (their sister clinic)! :) 4 stars simply because I can't remember their complicated schedule! Otherwise 5 stars!