Barbara's Victorian Tea House
7491 Etiwanda Ave, Rancho Cucamonga, CA 91739
TollFree: (877) 447-8832
Barbara's Victorian Teahouse and Boutique
Barbara S Victorian Tea House & Boutique
Parking: Street, Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
Takes Reservations: Yes
Outdoor Seating: No
Price Range : Average
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Went to Barbara's Tea house yesterday for the first time. I was 15 minutes late and Barbara was very gracious about it and my group was already there. Barbara and the staff were very attentive and very nice, the food was great, great tasting teas. I had a wonderful time. I will definitely be back.
A definite MUST!!...This teahouse is very beautiful. The food is delicious and ambiance is the best. They have a large selection of teas and they are loose leaf, as all fine teahouses should serve...NOT tea bags! The scones with the creams were the best I've had and the creamy potato soup is out of this world, but I was told it is seasonal. The service is excellent and they gave my mom and my 4 year old daughter a keepsake for their birthdays. We thoroughly enjoyed our time here and will definitely return. I recommend it highly and am so glad I did not pay attention to the previous review, otherwise we would have missed an amazing experience here...Love it and enjoyed it very, very much.
If I could give no stars I would...we didn't even finish our meal as it was completely uncomfortable, unprofessional, and inhospitable throughout the entire meal.
I was invited by a my neighbor on our first luncheon & I was very excited to go out with my little girl for our first tea party unfortunately the entire experience from making reservations to leaving the tea house was HORRIBLE!!! Below are the bullet points of the unprofessional ism:
-First my friend had called to make reservations, she was confirmed personally by Barbra's daughter. Then called back and told she had no reservation. THIS IS A RED FLAG. So she made another reservation.
-parking lot was filled with rock gravel. Not to appealing for a Victorian tea house & not enough parking told to "park in the street".
-We then entered waited by Crystal (another one of Barbra's daughters). Crystal was overwhelmed by the addition of a 7 year old little girl to reservation.
-After waiting, more then 10 minutes to sit us down in the entry table we had been standing in front of (by the way it seated 6 people). Then in a condescending tone Crystal says, "your lucky we had a cancelation if not we could not serve you. Later, I walked around and noticed another table that also seated 6 was empty the entire time we were there.
-The food was placed on table by Crystal - didn't tell us where to sit as the adults have a different meal then the kids. All we saw were fruits and sandwiches. NO PRICING MENU.
-As were trying to figure out who's food is who's, I ask Crystal and she points out that we were served 3 adult meals and a child's meal. I mentioned to her that my niece is 7 and she said, "She eats more, so she's an adult!"
-Next, Barbra comes around and thinking she is the owner I let her know her daughters comment about the child being charge for an adult and she says, "oh no, she's a child". I repeated this to Crystal and she said, "no she's an adult." NO COMMUNICATION between Barbra and her staff/daughters.
-Finally we get to the tea part of our lunch and waitress says, "What tea do you want?" my friend and I look at each other and say what are our choices? Then we are given the rude response, "the menu is right there!" again, no one pointed this out to us. The tea is served in a pot, no tea bags, and no creamer.
-My 3 year old start dancing next to her chair like a ballerina because of the classical music playing in the background and is quickly barked by Crystal, "she needs to sit down."
-The kids pink lemonade is all watered down. No lemonade flavor.
- The scones come & don't look like scones but muffins.
-Part of the charm of being at this particular tea house is being able to walk around and go upstairs. Of course they let a regular customer go upstairs but not us.
-we didn't even finish our meal as it is completely uncomfortable, unprofessional, and inhospitable throughout our stay. I asked for the check and the bill is $78.00. They were charging me $19.00 per child for small bowl of fruit, water down lemonade, wonder bread sandwich cut small triangles. Again, I was not aware of the outrages pricing for kids and took my 3 year old daughter and 7 year old niece with no pricing menu at the table. I just paid for it and was on my way out.
-My friend made a comment on out way out to the effect we would have to stop by McDonalds to feed our girls and Barbras teenage daughter yelled something like, "well get out and leave to McDonalds". And then quickly locked the door. This was the straw the broke the camels back. We knocked on the door and finally Barbra came out.
-I explained our horrible experience. She quickly blamed my three year old daughter for our bad experience saying she could not sit still. I went over the points of our horrible meal. She agreed it was bad. No compensation.