Called this co after being very upset with the Raleigh Sears Parts store on Falls of Neuse. I was very pleased to hear a nice voice immediately answer the phone. I was not put on hold (and forgotten) and she spoke clear English!! She asked all the right questions, quoted me a good price and checked for availability. The call took two minutes. She was very pleasant to speak with, she knew what she was doing and crazy I know, but sounded like she might even enjoy her job?? Thank God there is still at least one company in Raleigh that has great customer service!!!! Now I can go pick up my part!
When I moved to the area in 1995, I didn't expect to find a place like this. Jeff, the owner, knew exactly what the propblem areas were for all my issues, helped me get the right parts and tools every time. That is worth more in time / energy / grief savings than any "deal" you can get online! If the problem is out of your scope to self fix, he knows the reputable people to send you to. That product and people knowledge that they have here is why even after 18 years of doing business with them, they are still the first place I turn, and my first reccomendation to others.
Nice folks, good inventory but prices are outrageous. Paid $72 for a part that costs $26 - $39 on the Internet parts sites including Ebay. If you absolutely need the part right now, then you got to pay their price. If not, then use the Internet. Many sites with little or no shipping.
Very Experienced Technician. Was very good at diagnosing the problem with my washing machine and fixing it. He happened to carry the part needed to repair my washer on his truck so the repair was done on one call and in a very efficient way. Thanks for a job well done.
I had a very easy experience. The technician arrived and knew the problem right away. We had to order a part that was delivered to my home and another technician came back to install. And he discounted me the fee. Both were friendly and efficient.
Repairman knew exactly what was wrong and promptly replaced the broken parts. He was fast and efficient. There was no charge because I have the Sears service agreement.
The owner is very helpful in helping you choose the right applicance that you need - installers are concerned that all is done right and that you are satisfied.
Excellent service by a very knowledgeable repair technician who was also polite and customer oriented.