I just felt the need to write you an e-mail to say that I think your company is incredible. We bought our pool from Rising Sun in 1999 and have enjoyed it ever since. The pool was built to last and we have had only to do some minor maintenance here and there. Not only that, but when there is some small problem, your service techs are out right away to fix the problem as quickly and as inexpensively as possible. Your service techs are simply the best. I have never dealt with any company that has the level of customer service and customer satisfaction as Rising Sun Pools. Your staff has always been helpful and extremely courteous and you make a great product that you stand behind. Anyone who buys a pool anywhere else is out of their mind.
Pete came out this morning to inspect the pool at the home we’re purchasing. Rising Sun Pools has been great to deal with over the phone and email. The real test is, however, how their employees interact with the customers’ in the coustomers’ home, back yard and pool deck. Pete took the time to explain why some things can wait and others need to be fixed right now. To a new home and pool owner, Pete taking his time and walking through what the pool was doing and not doing – and what would need attention and fixing was just outstanding.Buying a home is a tremendous process and a pool ceritanly adds to the stress inintally. Rising Sun Pools and Pete did a great job and we will ceritanly be calling on you and your services again.Thank you
Horrific service. John at the N. Raleigh location was angry (swearing in the store) and was reluctant to help me with questions regarding my spa. I called the main office on Hillsborough St, the manager, Vinny, said they were sorry to hear of his poor behavior and that the owners would call me directly. They never did. I've spent thousands of dollars at their stores. Not only have they offended me, and others in the store, but they have lost a good customer. There are many other pool and spa retailers in the area that offer better service and often have the same products for less. I've only found this out recently because I was a loyal customer of theirs beforehand. AVOID RISING SUN POOLS & SPAS. THEY DON'T CARE ABOUT THEIR CUSTOMERS.
Just want to say Ryan reinforced the reason I continue pass two pools stores when going all the way to your store. I know I pay a little more at RSP over the other pool stores, and more over Home Depot and Lowes (although it had been explained to me that their chemicals and salt are junk ; ), but Ryan spent a good 10 minutes with me on the phone explaining why I should close my pool each winter (this year I was thinking about just leaving it open), and a few better ways to go about doing it. I pretty much can expect some good advice every time I call in, but Ryan was a real help on an issue that's been buggin' me for a while. So that's about it. I rarely take the time to send a note to a business for a good or bad experience, but Ryan spent some real good time with me, and that's why I keep coming across town to RSP.
I had them inspect a pool prior to my home purchase. $400 for nothing. The pool would not turn on. The "tech" said he had no idea why. I had to purchase a new pool pump the day I moved in. Another pool person diagnosed the issue right away.Second experience: I have a problem with my pool heater. Does not kick on but the blower is on. Home warranty people sent rising sun. After much time on the phone and looking at the instructions he says the heater is fine...it's the gas valve...says call the gas company. I paid my $60 deductible. Called the gas company the next day who came right away. After checking everything they said the gas and valve are fine. Warranty company is trying to get them to come again.