I had an amazing experience. I took two pairs of boots in to get new heels put on. That was on Monday and I received a phone call that evening that my boots were ready for pick up on Tues. Considering this is the week of Christmas, you might imagine my surprise. They did a great job at a very affordable price. These boots are now ready for walkin' and I will highly recommend this shop to my friends. Shoe repair is a lost art and good repair shops are hard to find. I found Lee's and I am so pleased!
Great experience with friendly service. Fast and fixed two pairs of my favorite shoes. Recommend see them if you need your shoes repaired.
I had a very negative experience. They lost my boot savers, returned the boots with heavy creases in them and glueing the soles took over a month to repair. I did call about the missing boot savers and was told it was MY problem and that they would take no responsibility. I would take the time to drive to Raleigh and get good service.
I took a very nice cashmere scarf to be cleaned here. When I dropped it off, I made a point to tell the cleaners that the fabric was very delicate and to please be careful not to damage it. She said no problem! When I went to pick it up, there was one large hole about the size of a quarter and lots of tiny hols all through the scarf. NONE of those were there when I dropped it off. When I confronted her with the damage she said that sometimes the dry cleaning process causes holes in natural fabrics! And then proceeded to tell me it was not her responsibility! No refund for cleaning, no reimbursement for the damaged garment. I will NEVER use this cleaners again!