Great. Very helpful. The central AC wasn't working. And there was some belt noises- minor in from the engine. They promised to fix and called me the following day to inform me they had fixed it. Hopefully I will buy from them one day.
Great Car / Great PeopleThanks to Willie and Alana, I was able to buy the car I wanted from from out of state. They provided me everything I needed online and we were able to get everything finalized via overnight mail. Willie kept me up to date during every step and answered all my questions quickly. Thank you!
I never got a chance to go by this dealership but they stayed in touch with me. Great customer service!
This is NOT a honest business. They just don't care. I bought my car from them on November 1, 2017. They do not get their cars properly checked out in the beginning. Not only did I have to call them to remind them to file my paperwork in order to receive my license plate: here is a list of repairs that I have had to deal with in the 2 months since buying this car:A new transmissionEngine Oil CoolerOil cooler gasketOxygen sensorsExhaust Manifold Gasket setCV axle shaftAdded 2 qts of oil, along with brake fluid, and transmission fluid.Replaced lights inside that were burnt out.They refuse to contact me when I call, and they never fixed my passenger side door handle that they AGREED to fix and cover the cost on when I signed the paperwork. Yes, I bought a warranty, but they didn't cover everything and I had to put hundreds of dollars in order to get everything repaired. I filed a complaint with the BBB, and they refused to settle that way. I would NEVER recommend this company to anyone, and I hope they understand that karma will come back to bite them in the end.
The hardest part was deciding what car to purchase. So many options at the perfect price. The rest was easy. Antonio is an excellent sales rep.
I wanted to give some feedback on my recent buying experience at Auction Direct. This was my first time at Auction Direct. I bought my last used Highlander at Carmax. However, this was a superior experience! Both Sammy and Keith made it a no pressure, fair, and straight forward experience. They were in a word great! I didn't feel they were selling me, but assisting in the purchase of a vehicle. A buyer always wants a touch more ($), but they delivers on service. Keith didn't want to rush on a late Sunday afternoon so he asked me to pick up the car on Monday. This way the detailing is thorough. That gives a buyer confidence in the company selling a used car. He also made a personal call to capitol one to get me the lowest rate. I greatly appreciated his efforts. Sammy was friendly and earned my business with this open and honest communications.
Antonio Brewer was super awesome! I told him I was looking for a Kia Soul and he took me right to them. He was very patient and knowledgeable. It was my first car that I was purchasing and he helped me through every step. Thank you Auction Direct!
Excellent service. I really recommend David!
My First Car!I decided to purchase from Auction Direct with the help of Jaheim bevauase I saw and heard so many good things about their service. When I went in to purchase my car Jaheim was so helpful and the process went by so fast. He was prepared and very knowledgeable about everything. I recommend people to purchase their car from here and to ask for Jaheim rather it is their first car or not.
This was my 3rd car purchased from Antonio at Auction Direct. He has been amazing and wonderful customer service every time. I love that he addressed all my questions and needs even when he was not at work! I will continue to buy my cars from Auction Direct. Worth the drive to Glenwood!