We purchased a new construction home last year. While the initial work was great, when it came time for the 1 year walkthru, they showed up one day to start with touchups and never returned to complete the touchups. We were told they'd be back the next day to finish up, and never heard or saw anyone. I tried multiple times to call, left a message and never heard back. I reached out to our builder and he too did not hear back from her. This was back in May and it is now August, I've never had a return phone call or explanation as to why the job was not finished. We finally decided to finish without their help.