2603 glenwood ave, raleigh, NC 27608
fax: (919) 510-5051
Parking: Lot, Private
Bike Parking: Yes
Wheelchair Accessible: Yes
By Appointment Only: Yes
I had an absolutley HORRIBLE experience at Synergy Spa & will NEVER go back!
I scheduled (and prepaid!) for bridal makeup with "Brittany" - She did a run-through with me, & I was very clear that I wanted a natural look for my wedding day. I don't normally wear a lot of makeup, just mascara & lipgloss usually, so I didn't want to look like an entirely different person for my big day. Brittany rudely informed me that I "need heavy makeup or it won't show up in my pictures" and that I "need to trust her, she's the expert". I went it, after all it was just a practice run. Needless to say, I left the spa looking like a clown. My mother & my fiance both agreed. In fact my fiance actually laughed at how ridiculous I looked. She had used a bunch of different shades of purple eyeshadows, bright pink blush, black eyeliner, TONS of foundation & cakey base-like stuff she said was "primer", and then topped it all off with a bright pinkish-red lip. That's her take on "natural"???
Upon seeing & hearing my mother & fiance's reactions to my wedding day "look", I promptly called Synergy to talk to Brittany & let her know that it would need to be majorly toned down for my actual wedding. Again, she was VERY rude and told me that I "wouldn't look good with less makeup" & that I "have the type of skin that requires more makeup than other people". I was floored. She said that we could try a few things different & that she'd do the best she could. Way to reassure your client.
My wedding was on a Saturday, the Tuesday before (5 days before my wedding!) I get a call from Synergy Spa/Brittany, informing me that they have "unfortunately overbooked makeup applications for that Saturday & won't be able to do my appt". Even though I had PREPAID & scheduled it weeks in advance!! Again, I was beyond floored. After LOTS of arguing and being talked down to Brittany agreed to refund my money & referred me to one of the makeup counters at the mall.
Happy to have my money back, with no other options, & with only 5 days till my wedding, I begrudginly took Brittany/Synergy's advice & scheduled an appt at MAC. I now feel that I owe BOTH Brittany & Synergy Spa a HUGE thank you! MAC was AWESOME!! Not only did my makeup turn out GORGEOUS (and natural!), but I paid a fraction of the price (Synergy/Brittany charged me $175), & also discovered that my MAC makeup artist knows Brittany, and knows that she's NOT A LICENSED MAKEUP ARTIST!!! She's a gloriffied receptionist posing as a licensed makeup artist. So let me get this straight, Synergy Spa was going to charge me $175 to have their receptionist do my makeup for my wedding!?!?! That's not right!! Synergy advertises Brittany as a "licensed makeup artist", but she's NOT! SHAME ON YOU SYNERGY SPA!!