Sears Appliance Repair
4601 Glenwood Ave Unit 1, Raleigh, NC 27612
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The technician was able to assist with the problem; however, he did not arrive in the four hour window which was scheduled and proceeded to tell me that it was my fault because I selected the busiest time of day.
Additionally, he did not reassemble my freezer appropriately and it has lost some functionality which requires a new appt. The service dept is not able to prioritize such appts and will not have a fully functional freezer for another two week.
The repairman didn't even try an diagnose the causes of the problem. He disconnected a wire connection, plugged them back in and called it good. 24 hrs later we had the same error. I have to take another day off of work so they can come back and fix the problem the right way and pay the $79 diagnostic fee again
Very Experienced Technician. Was very good at diagnosing the problem with my washing machine and fixing it. He happened to carry the part needed to repair my washer on his truck so the repair was done on one call and in a very efficient way. Thanks for a job well done.