Quail Corners Animal Hospital
1613 E Millbrook Rd, Raleigh, NC 27609
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I made the hard decision to put my dog to sleep, and Dr. Virkus could not have been more understanding and compassionate. She was just what I needed in my time of heartbreak. I’ll be forever grateful for the heart she showed when I needed it most. The cost here might be more than other places I’ve been.. but you get what you pay for - high quality, knowledgeable care from a caring team.
We have been long time clients at Quail Corners and I recommend them to everyone. The entire staff cares for our pets as though they were their own. The staff is wonderful - knows us by first name and, better yet, knows our dog. The doctors are all fantastic and Dr. Gjessing is absolutely amazing! Our dog loves everyone that works at Quail and they give her excellent care and tons of love.
Our dog has had ear infections for 3-4 years with 10-20 visits to other local vet hospital. The doctors at Quail Corners used a scope attached to an iPhone to better diagnose why our dog continued to get ear infections. They gave her a gentle sedation and did a fantastic job removing hair and wax in her ears. We were able to see pictures on their iPhone from the exam. Our dog has gone 6+ months without another ear infections.
The team at Quail Corners gets an A+ for treating our Shadow with such great care and love.
After multiple times being shocked by the random hikes in cost of meds and services, we spoke to our Vet and the office manager "so i thought" resulting in a plan of care that was agreed upon. Every time I have walked in the building from the time the plan was established I have had different charges and no communication prior to the appointment informing me of the increase. Use of different medications that cost more without consent from me, with the excuse each Vet DR can prescribe what ever they chose is a stupid excuse that was fixed by requesting only Dr Piver with my dogs care and medication. Last point 1/16/15 .75 dexdomitor injection cost $46.47 then 3/15/15 .81 dexdomitor injection cost $63.01 and now 2/29/16 the same amount cost $84.41. You doubled your price in 1 year!!!! You now forced me to sacrifice the excellent care Dr. Piver gives Titan because of Quail Corners as an establishment and its office staff being inconsiderate and unprofessional!
I have used Quail Corners Animal Hosp. ever since Dr. Jackson first opened his practice in the 1960's & have been VERY SATISFIED. All of the Vets & staff have been very knowledgeable, caring & compassionate. If your pet hospitalized the Staff will let you visit your pet & bring a favorite stuffed toy or blanket to help comfort them.
They took TWO months to contact me and let me know my dog had a serious diease that could KILL her. When I asked why no one told me, she told me they had? WHICH THEY HADN'T. I wouldn't refer anyone here. All they care about is money. I also bought the heartworm pills they said would take care of all worms, the priciest there was. And my dog has hookworms now. Find another vet. The time will be worth it!
I have been a client here for 15 years and this WAS an excellent place to go when Dr. Jackson was in charge. Since he has retired this vet clinic has done a complete downward spiral. In the last 2 yrs I am now on my 4th vet due to turn over. All the good ones left except Dr. Piver thank goodness. She is a kind caring person to the animals and their parents. She has the animal’s best interest at heart and I will not allow another vet to see my pets except her - no sniffs or tale wags about it. The Manager is rude and heartless! She needs to take some sort of sensitivity class or how to properly speak to people. The front staff are very nice people but they are forced to treat you like it's your first time their every time because of all the new rules / regulations which comes across as harsh, abrasive, insensitive and disturbing. No one there has any authority to do anything except the vets who buy the way don't call you when they say they are nor do they return phone calls. (again except Dr. Piver) I use to feel like family there now all I feel like they see are dollar signs - ALOT OF THEM. It is sickening what the new Owners did to this place. New Owners: NVA (National Veterinary Associates) are out of California for Pete*Sake. Website www.nvaonline.com, Local contact person is Dr. John Isaacs, Medical Director.
05/14/2012Provided by Citysearch -
We took our dog to this facility for an emergency because she was attacked by a dog with a serious injury to her throat and puncture in her ear. We are grateful that they were able to help, however, feel as if we should have chose another place. when we got there during emergency hours, we were the only people there, so we were also seen right away, but the initial Vet that came into see Bristol basically told us that there was nothing she was going to do for us until the emergency Vet arrived. We given a quote which wasn't too unreasonable for Bristol's injuries and we agreed to charges and would be able to pick her up in a few hours. So far it had been a decent experience with this vet.
when we picked up Bristol, we were told she had been stitched up and was ready to go as the tech put her collar on before we left. We were given Bristol's meds and paid our dues that came in under estimate.
The following day Bristol(a chihuahua size dog) had a lump resembling the size of a soft ball hanging from her chin. Luckily we had a scheduled appt with her regular Vet that morning. Our regular Vet informed us that the antibiotics given to Bristol were NOT recommended for this type of wound and that putting the collar on was NOT a good idea(which I removed earlier in the day after seeing the softball). after proper care and medicines, Bristol was doing well, her infection dropped dramatically and cleared up the puss originally oozing from it, making it easy to see the gaping hole that quail corners left in her throat.
When i called quail corners back to see if they could do anything about the hole because they were the ones who stitched her up, the girl who answered the phone wasn't listening to me. she was laughing at something in the background and was attempting to deny blame from there when I wasn't trying to blame them for anything. I asked her if they could do anything because Bristol has a hole in the middle of her neck and the stitches on her muscle tissue are showing and you can see in her throat, I was told they could but there would be a fee for an exam, putting her back under, and restitching. I have no problem paying, however, it wasn't done correctly in the first place apparently. Who leaves an open hole in a 7 month old puppy's throat? The vets at quail corners.
03/09/2012Provided by Citysearch -
The vets who started this place have retired.Along with them went the care and compassion for both the pets and their owners.
It does have a 24-hour operation if that's important. It was to me, and I stuck with it after an arrogant vet there didn't return my calls when my dogs was dying and the clinic lost his ashes. She and the person who lost the ashes are still there, so good luck.
But I could not handle the changing array of young and relatively inexperienced vets. The last was super-aggressive and ran up unnecessary charges. She caused me anxiety and my dogs pain, and some of it was not needed.
08/16/2011Provided by Citysearch -
I am new to the area and took my cocker spaniel Dixie to Quail Corners when she started vomiting. We did not have an appointment but they were able to fit us in almost right away. We saw Dr. Davis who did a thorough exam and showed us how pale Dixie was. After some tests she told us that Dixie had a rare condition where her immune system was attacking her red blood cells. The doctor spent a long time with us explaining the disease.
Even though we did not want to hospitalize Dixie we felt good about leaving her knowing the hospital was open 24 hours and someone would be watching her. The staff was always so accomodating and let us visit as many times as we wanted anytime of the day or night. Because of their excellent care, Dixie survived her condition even after needing a blood transfusion (which they were able to do!). We have been back for rechecks since that time and Dixie always wags her tail like she's happy to go in. We are so grateful to Dr. Davis and the staff at Quail Corners and truly recommend this hospital to everyone we meet.
07/26/2011Provided by Citysearch -
We've been patrons at Quail Corners since about 1978. Yesterday has probably been our last visit. We took all 3 cats in for wellness exams, immunization updates and one also for grooming.
We waited a half hour past our appointment time before the vet showed up. After checking out the first two cats, the vet discovered a lump on our elder cat's throat, then walked out unexpectedly and didn't return. After another hour, we gathered up our cats and walked out. We paid our bill and went home.
In thirty years of patronage at Quail Corners we've never been treated this way. As we were leaving the vet rushed out and said he had been dealing with emergencies. In the past, QC vets have found the time to come out, explain their situation and set up a new appointment. At the least, one of the assistants could have come into the room and given us an explanation and a choice to come back.
This is not the Quail Corners Animal Hospital we've been used to I don't think we'll be back.
03/28/2011Provided by Citysearch -
Twice, Quail corners put my dog's health at risk. The first time was nearly fatal. They misdiagnosed him as having congestive heart failure, when in fact he has pulmonary hypertension. Their oxygen cages have no seals, which means oxygen levels inside cannot be accurately measured, and much of it is likely going to waste and out of your pocket. When he was obviously close to death, they called me at work to tell me to either come euthanize him or take him to NC State. I paid Quail Corners $1100 for that nonsense, and NC State (ALSO OPEN 24 HOURS) salvaged his life. That was 6 months ago. Because my dog has chronic bronchiectasis, he occasionally needs a tract of antibiotics, and its by no means uncommon or weird, very standard stuff. Tonight, I needed that routine antibiotic prescription for my dog filled after hours. NC State wrote the prescription, but couldn't fill it out because their pharmacy is closed at this time. I drove to Quail Corners knowing they were open 24 hours. Although they had the drug I needed in stock, and the prescription written only hours prior was valid, and the doctor at NC State was available by phone, and I stressed how my dog's immediate condition can worsen quickly, Quail Corners refused to fill the antibiotic and turned me away. They said they had a substitute doctor in that night, (who incidentally refused to show her face), and that they would not accept the liability, even though I told them I would gladly waive any/all liability if they would kindly fill out the prescription. Fool me once, shame on you. Fool me twice, shame on me. NEVERMORE.
03/17/2011Provided by Citysearch -
I cannot stress this enough: DO NOT TAKE YOUR ANIMALS TO THIS EMERGENCY VET. THEY WERE DISRESPECTFUL AND COMPLETELY UNPROFESSIONAL TOWARDS ME AND MY VERY SICK DOG.
I took my very sick 4 year old dog to Quail Corners last night. She had been violently stomach sick for over 2 days and I was worried about her dehydrating before this morning.
The nurse took 10 minutes to get my dog's weight and temperature - a procedure that takes 2 minutes at my normal vet. The vet told me I needed to get my dog 2 shots, subq fluids and wanted to give me a prescription. As I already had a prescription for anti-diuretics and I felt the shots were unnecessary for a weeknight visit to the e-vet, I told her I just wanted the subq fluids to prevent further dehydration and that I would take my dog to her normal vet in the morning if necessary.
After I revealed I would not be spending the $200 they were trying to coerce out of me, the nurse repeatedly slammed my exam room door every time she left it. My dog is a rescue and has been severely abused. I told the vet this just before they began treatment, so for the nurse to create loud, disturbing noises in the presence of my already sick and exhausted dog was completely unacceptable.
As the nurses behavior was terse, but not rude before our discussion of money - I asked for a quote before treatment began - I can only assume that her attitude was entirely about me. She proceeded to insinuate that I was not behaving in the best interest of my dog and was openly judgmental and angry that I would not let her manipulate me into spending more money than necessary on my animal's treatment.
I was unaware this was a commission-based business for nurses. I will be calling the facility today to formally complain to whomever I can.
Note to anyone going there: GET A QUOTE BEFORE YOU ALLOW TREATMENT OF YOUR ANIMAL. THEY WILL NOT OFFER IT TO YOU, WHICH CAN RESULT IN PAYING EXORBITANT AMOUNTS FOR UNNECESSARY PROCEDURES.
03/02/2010Provided by Citysearch -
The weekend we were getting married in VA Beach our cat, Luna got a stomach bug so we decided it would be best for him to stay the weekend under vet care. They were to give him his meds and make sure he started getting food down.
Mind you when we brought him in he had diarrhea and was vomiting and he did have bad kidneys. When we picked him up they said he was keeping food down and was fine. When we got home he couldn't walk.
When we went back to Quail Corners the vet suggested we put the cat down. Wait a second, we had him there under your care, got the ok to bring him home and now we will need to put him down? After fluids and lots of love at home Luna lived a lively 6 more months. In the end I didn't appreciate the way the situation was handled and how our cat and our feelings were disrespected. They also had the audacity to bill us for the last visit!
02/24/2010Provided by Citysearch -
I've been coming to Quail Corners Animal Hospital since the early '80s, and have never, ever once had a customer service problem. My animals, and my mother's animals, have always been well cared for. I've never had a negative experience there and will probably always be a customer.
02/10/2010Provided by Citysearch -
I have been to Quail Corners for 3 different emergency visits, with 3 different animals. Each time I have been severely disappointed with the knowledge and ability of the staff and doctors at Quail Corners. Not only did the doctors fail to listen to me, but rather they made me feel as if I was an irresponsible dog owner, which is the furthest thing from the truth. I will not be returning to Quail Corners, or Hidden Valley Animal Hospital, which was my predominant vet for my animals, for the same reasons. This veterinary clinic simply does not offer the level of care and respect to animals that my dog deserves, particularly in a moment of great need. I would highly advise taking animals to NCSU-DVM for emergency care. I will be seeking another primary are vet, so recommendations are welcome.
11/16/2009Provided by Citysearch -
I've been taking my dog here for about 2 years and have some really great experiences, and some terrible ones.
It took me several tries to find a vet who I like. The first two recommended unnecessary and expensive things. For example, my dog had already received a series of vaccinations through the shelter, but they recommended she do the series over again because in their opinion the shots were too close together by a few days. Also, I tried to get her meds somewhere else that was cheaper, and they refused to give prescriptions because they claimed ""we will match any price."" There are also consistently long waits for appointments. My dog gets very anxious around other dogs so it isn't pleasant siting in a waiting room for 20 minutes.
On the up side I have found one of the vets to be really caring, knowledgeable, and even told me up front that her meds would be cheaper at a larger pharmacy and allows me to get them elsewhere. He has been easily reachable for appointments, and questions over the phone. I will continue to take my dog here just to keep her with this vet.
I use to goto this animal hospital and everytime I got rude service from the Receptionist. They acted as though they were above everyone! There are a couple of Veterinarians that I liked (they aren't there anymore), but the newer Vets. are very money hungry! I was told the Vets. were competing to become partners, and to make a good impression had to bring in a great deal of money. I understand that Vet. school is expensive and extremely difficult. However, I don't like being squeezed for more money. My husband and I were laid off from our jobs and can't afford much. My cat had a skin allergy, and I was expecting to just pay for Prednisone plus visit cost. The Vet. wanted to do a ton of tests which I refused at the moment due to financial troubles (I just have to add that I worked at an animal hospital for three years and was accepted into NC State Vet. school. Some of the tests the Vet. wanted to perform weren't even necessary). The Vet. recommended I give up my cat if I couldn't pay for treatment. What kind of recommendation is that? Not many people are going to take a seven year old cat. Oh, the best part...I was scrutinized for declawing my cat when she was a kitten (by the same animal hospital)! The Vet. said I could have just let my cat go free and let nature take its course. I called the manager the next day and she absolutely agreed with the Vet. Seriously?
05/30/2009Provided by Citysearch -
I took my dog in for em. visit, within min. and after barely being looked at by a vet I was given a ""treatment plan"" which was 1600 dollars and was told that before they would do anything for him I would have to give them 800 dollars up front, what could I do the poor thing was lying their in pain...so I gave it to them..would have given them my car if I would have had to at that point to get this poor guy looked at...I was told that he would be fine, not a word was sad about possibly losing him until I got the call 10 min. after I left saying he had passed. Then they had my 800 dollars she decided to tell my that my dog was ""very sick"". I asked her for the refund for all the money I had just given her and she said the office manager would call me back and she did not, I called twice and she still has not called. I will probably have to contact an attorney and the B B B to get this matter resolved....BEWARE OF THESE PEOPLE....
02/10/2009Provided by Citysearch -
I brought my cat to this location on a Sunday for emergency care and at the time was met by a kind receptionist and doctor. Even though the care providers were nice I was not given any information regarding how long I should let my cat heal or what to expect in the coming days. About a week later I contacted the receptionist hoping that the doctor would be able to provide an estimate of how long I should wait before bring him back in for a follow up if he was still limping occasionally. The receptionist that I spoke to was very rude and provided no additional help. She did not ask any questions on his current condition before telling me to just bring him in. After a few days I called back to cancel my appointment since my cat showed a slight improvement. Once again I was met by a rude receptionist who gave me a hard time clarifying if ?they were or weren?t looking at him?. Being the only 24 hour vet in Raleigh I would think that the receptionist staff would greet concerned pet owners who treat their pets like family with a little more compassion and professionalism. I hope that I never have another emergency where I am forced to use this facility. I ended up taking my cat to my personal vet for follow up.