In mybook® Car Collection (edit)

Added to your car collection.
Removed from mybook!

We took this business out of your car collection.

This business has CLOSED(report as open?)

Higher Standards

General Info

We are a full service automotive repair shop.

Early Bird Drop off Service

Loaner cars available by appointment

We sell BG Products and Services.

 

Hours
Mon - Fri 8:30 am - 6:30 pm, Sat - Sun Closed
Extra Phones

24HR Towing and Roadside Assistance: (919) 710-0030

(919) 828-3114

Brands
OEM Parts
Payment method
all major credit cards, check, debit
Neighborhood
Northeast Raleigh
Amenities

We offer a comfortable waiting area with Free Wi-Fi, large screen TV, current publicationand Gourmet Coffee.

 

Accreditation

BMW Car Club of America, Porsche Club of America

Categories
Automobile Inspection Stations & Services, Auto Repair & Service, Auto Transmission, Auto Oil & Lube, Towing

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

CJohnson1073

08/18/2011

Provided by Citysearch - 
Overall
Excellent Service at a Great Price

I've been looking around Raleigh for a garage that meets my needs without charging outrageous rates. I can say that Pinnacle Automotive has made me happy on more than one occasion with superior customer service, an accurate diagnosis of my problems and a quick affordable repair that works around my busy schedule. I can say that as long as I live in the Raleigh area, I will continue using Pinnacle's services as well as referring them to everyone that I know. Thank you for a job well done!

duron

04/07/2011

Provided by Citysearch - 
Overall
PINNACLE AUTOMOTIVE SERVICE

MY EXPERIENCE HERE WAS WONDERFUL. I HAD ALOT OF MINOR ISSUES WITH MY 2004 MERCEDES. THE STAFF WAS VERY HELPFUL & KNOWEABLE. THEY WERE RECOMMONDEND TO ME MY A FRIEND. IF YOU NEED A GOOD REPAIR SHOP PLEASE, PLEASE VISIT THEM YOU WILL NOT BE DISAPPOINTED.

jdiesel

03/08/2011

Provided by Citysearch - 
Overall
Electronics are a problem, good towing service though...

Mechanical work is done well. Electronics however are a whole 'nother thing -- apparently reading manuals is not a strength. They claim to be able to do almost any repair, but fall way short of the mark on anything electronic.

SteveDWitter

02/27/2011

Provided by Citysearch - 
Overall
Great work in a Tough situation!

Chris Ramirez did super job for us in an effecient amount of time. Our van would not start and it was face first in our garage. He had to pull it out of our garage and down our driveway with special dolliles under the front wheels. Then, he hooked it up to his truck from the front and dropped it off at a mechanic's shop, as I recall. This was months ago. But he thought through our problem, came up with a solultion, and exceuted it in a good amount of time. We were very pleased with his work!

GOVOLS

08/27/2010

Provided by Citysearch - 
Overall
Watch out!

My wife and I were initally lured into their trap by their friendly nature and ""can do"" attitude, But when it came time to do the work on a timely basis, we were sorely dispaoointed. Not only were issues with our vehicle never fully resolved to our satisfaction, some issues were we discussed were never adressed at all.

If you have a simple issue, these guys might be okay, but they charge over $100 per hour labor when most in the area charge an average of $78 per hour.

Please sure to get your diagnostics done elsewhere. Kevin would not even come from the back to discuss these issues with me and never returned a call. They over-extend themselves with promises they can not keep in a timely manner.

mekev

08/23/2010

Provided by Citysearch - 
Overall
Very good people to work with!

I have been relying on Pinnacle Automotive for a number of years now and I continue to be extremely pleased with the service I get from them. I feel that I get an honest assessment of my vehicle's condition and they are very good about explaining the repairs or service. They take pride in the work that they do and they are committed to providing a very high quality of service. They are not the closets service station to us, but they are well worth a longer drive to work with them.

The family ownership of Kevin, Chris, and Darnell really shows through. They take the company mission statement seriously!

Quonset

08/16/2010

Provided by Citysearch - 
Overall
Going the extra mile

Chris & company did me better than right. Needed a new alternator...much more expensive at the dealer. But the bad alternator also fried the battery. It still had some warranty left, so Chris called that auto store and got them to deliver the replacement battery to Pinnacle. Installed free of charge and they gave me a military discount. Will they get more of my business...heck yes!

mobilefitt

07/23/2010

Provided by Citysearch - 
Overall
Could not install an injector on 07 335i

Apparently this can only be done at a Dealership.

Olivia Jensen

05/25/2010

Provided by Citysearch - 
Overall
Best Towing service in the Raleigh area.

Chris is really great. He is very concerned about provding the best and fastest service. Not only does he do towing but he does auto repair. I highly recommend him. Make sure you keep his number in your phone.

MattGonzo

05/08/2010

Provided by Citysearch - 
Overall
Excellent

It was a great. The guy was upfront and professional. Cost significantly less than other places.

ncreviewer

03/11/2010

Overall
Thought I had finally found a trustworthy...‎

I found a great looking car for a reasonable price and found that dealing with the folks at Weaver Motor Sports was painless. Unfortunately, 36 hours after driving off the lot, I've already had a part fall off, get broken and damage the car itself. I thought I'd give them the benefit of the doubt and just ask that they fix the problem, but was told that the vehicle was sold as is (which of course it was, but a day and a half???) and they refused to replace the part. This is beyond disconcerting after just purchasing a vehicle. It does not give me any confidence in the vehicle itself or in the business. Beware! I will not do business here again and would not recommend it to anyone else.‎

claimed iconBusiness Response02/21/2012

This post refers to a vehicle purchase from Weaver Motor Sports who Pinnacle Automotive Service is not affiliated with in any way. We are an automotive repair shop and do NOT sell cars. Not sure why this posters review ended up as a review for us as it should have been left as a review for Weaver Motorsports who DOES sell cars. Hope this helps clear up any confusion.

This listing has been claimed by a business representative.
Diane Dixon

02/04/2010

Provided by Citysearch - 
Overall
Great Towing Experience

My daughter was driving my car and the car just stopped operating. I called my roadside service and Penniacle Towing responded very quickly. Chris Ramirez, the tow truck driver made our experience one of the best I have ever had in dealing with towing. I was very upset because I don't know what is wrong with the car and it may be very expensive. Chris really made me feel comfortable. He first towed my car to my home and then towed it to his shop at no extra charge to have the machanics take a look at it. He gave me a feeling that I could trust his company. I would highly recommend this tow company to anyone. Thanks Chris!!!

jjkilgore

01/31/2010

Provided by Citysearch - 
Overall
Definitely Lives Up To Their Name

I called Pinnacle as a result of the Citysearch review of his company. Chris answered my call on the third ring and was here within 30 minutes of my hanging up with him. I managed to get my new BMW stuck in the snow and HAD to have it out to go to a job interview out of town.

Chris was able to get my car to the top of my driveway without a single scratch. He had to go the extra mile since the distance of my drive was longer than anticipated, but he didn't charge me a bit more than he quoted. I was so relieved that the cost was so low for the work he performed. I would have anticipated much higher costs due to the snow.

Please use Pinnacle any chance you have. Great service!

Sydkia30

01/27/2010

Provided by Citysearch - 
Overall
Chris is superman.

My sister was broke down in the middle of the street the other day. An out of no where came a tow truck. Not even 10 min. went by and Chris had us at the shop and out of harms way. An he didnt charge us an arm and leg. There are still good people out there. An Chris is one of them. If you need a Tow call Chris or your car fix call Chris. I know were I'll be going for all my car needs and thats Pnnacle ! Thanks Again Chris for saving are day. God Bless!

cutencoquette

01/25/2010

Provided by Citysearch - 
Overall
SAVE PINNACLE'S NUMBER IN YOUR PHONE!

This morning I was unfortunate enough to hit a possum on my way to school. My vehicle obtained substantial damage and remained undriveable. Chris from Pinnacle towing was referred to me by my insurance company and arrived in an immediate fashion. When he arrived, he efficiently put my car on the wrecker in less than a minute (which is very rapid considering the care and precision needed to maneuver my very low car, made even lower due to the damage). Considering that on a prior incident, I had to call just about every towing company in the area to get service (most companies will not even touch my car), it is fantastic to have such a professional and trustworthy towing service in town. Pinnacle has saved my family on various occasions and they will be the only company to remain on my phone. Again, kudos to Pinnacle towing and especially Chris, who made sure my car was well taken care of in my time of need.

PurrMajik

01/15/2010

Provided by Citysearch - 
Overall
Pinnacle Towing ""Saves the Night""

Driving my mom home from a late doctor's appointment, her car died while dropping off some mail. Her Allstate Motorclub sent us the all-time guardian angel of towing...Chris Ramirez! His concern for her safety and comfort in the cold was touching. Chris was not only professional but very pleasant. It's so nice to know that good old-fashioned customer service is alive and well in Raleigh!!!

fourarm4

12/24/2009

Provided by Citysearch - 
Overall
Good Experience

We live in Ohio and were traveling between Durham and Wake Forest N.C. We had a flat tire in the dark on RTE 98 in heavy traffic. We called for help through Nationwide Roadside Service (they were excellent to work with. They sent someone to change the tire, but he could not remove the spare because of corrosion. Road service then sent Pinnacle Towing to tow the vehicle to a dealer. When Chris at Pinnacle Towing arrived and prepared to tow, he said that he would look under the truck and with the tools that he had he freed the spare and changed the tire for us. We were then on our way and Pinnacle saved us many hours and a headache. As we were getting to leave he wanted to make sure that we were not charged for towing, only to change our tire. As his card says “Higher Standards” it surely fits his service. The entire time Chris was there he was very concerned about safety and was extremely polite. I would tell anyone needing help to call Pinnacle Towing. I only wish every area had a Chris Ramirez and Pinnacle Towing.

Ross McElligott, Ohio

SandJ

12/10/2009

Provided by Citysearch - 
Overall
Pinnacle is an appropriate name for this company

Chris was ahead of schedule, friendly and pleasant, efficient, patient and accomodating. His service went above and beyond, exceeding every expectation. He was able to get our vehicle started when 2 others had failed, re-submitted the paperwork to ensure there were charges only for the starting service instead of the tow that had been pre-authorized, and even followed us to the drop off point to ensure we had no trouble. I will happily give him any future business and would recommend him as one of the very best. Truly an exceptional company and individual!

Kategardner1234

10/20/2009

Provided by Citysearch - 
Overall
Best Towing in Raleigh!

Being the absent minded person that I can be in a rush, I accidentally locked my keys in my car about an hour before I had to be at work. First thing I did: I panicked. It was late on a Saturday and the first thing I did was turn to the internet and start calling as many towing companies as I could. For every locksmith and towing company I called I got the same answer: a drone automated voice telling me they were closed. Then I called Pinnacle Towing. Within one ring I got a friendly voice asking what the problem was and where I was so he could fix it. Chris Rameriz, not only the owner but also the man doing the work, came within ten minutes notice, and was in my car in about 2 minutes. I was amazed. I will ALWAYS use Pinnacle towing not only for towing, locked in car keys, but also for his Safe Ride home service which he told me about when he got there. I guarantee that Chris will not only meet, but exceed your expectations. Thanks again for getting me to work on time!!!

brigettefulton

10/12/2009

Provided by Citysearch - 
Overall
Great auto service!

Chris Ramirez is the owner/operator of Pinnacle Towing. I just had to have my car towed to the dealership. He was very professional and very helpful. It was a pleasure working with him. I will definitely use him again for future car service.