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Extra Phones

Phone: (919) 872-4427

Neighborhood
Northeast Raleigh
AKA

Intrex INC

Categories
Computer-Wholesale & Manufacturers, Computer & Equipment Dealers, Computer Hardware & Supplies

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vbb1964

01/03/2008

Provided by Citysearch - 
Overall
Buyer Beware - That comes from the Intrex Manager

Please read the full review.

More common parts such as Motherboards, memory, and power supplies are way over priced. This brings me to my problem.

The clearance table has what appears to be good deals on some new and some open box items. I bought a ""new"" ASUS motherboard on clearance which turned out to have a bios problem and wouldn't display video. I returned the card and they gave me another of the same boards from clearance. I bought one more of a different brand in case I ran into the same problem again.

I spent a lot of time getting the next motherboard working. It had the same display problem and a USB problem. I was able to fix the display problem with a BIOS update but the USB issue remained.

The second board I bought was a MSI and was DOA (dead) Intrex sells these with a 7 day DOA warranty but they also say no returns or exchanges. How can you have a warranty and no returns or exchanges.

I brought back the next two bad motherboards and the manager of Intrex said I couldn't have my money back. He said I can have another broken item from the clearance table in exchange. I mentioned the 7 day warranty and he mention the no returns or exchanges policy. Then he told me it's ""Buyer Beware"".

I asked him if he thinks he can sell known broken parts with a 7 day warranty and then not honor it. He told me again ""buyer beware"". He stated I can return it to the manufacturer for a replacement. For a retailer to sell known bad parts then tell the customer to get a warranty exchange seems like fraud to me.

So my Intrex review is simple: ""Buyer Beware"" They said it, I didn't have to.

By the way. I did get a new ASUS motherboard. Since I had already had the operating system set up while fighting the USB problem, I plugged it in, it automatically located and loaded the USB drivers and it works great.

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