Frye Exterminating Company
3033 Stony Brook Dr Ste 5, Raleigh, NC 27604
(919) 713-4346Add Hours
Don't Hire them
I hired Frye Exterminating to exterminate my home. Hours later bugs are still alive and kicking. I called to ask how long I should wait for all bugs to be dead. The woman that answered to phone hung up. Called again and was Transferred to a second woman I explained my frustration and the 2nd woman hung up. Called a third time to find out what was going on as they promised a guarantee of bug removal and/or return trip within 60 days. I was told by the woman never to call again. A few minutes later I received a call from Gary he said never in hell would he come back. He said his wife and daughter were right to hang up. I would not recommend you use this company our question was simple how long do I wait before having them come back out to treat. For this simple question we were treated with total disrespect. $600.00 Dollars down the drain.
This company does NOT honor their promises.
Frye Exterminator Co. will not honor their 30 Day Guarantee.
I contacted the business for wasps coming into our home (11/17/15). The exterminator came (11/20/15), couldn't find nest, however sprayed and located an entry point. The exterminator physically wrote "30 Day Guarantee" on receipt paperwork and told us of the guarantee.
Wasps are still coming in the house. I called (12/2/15) to have exterminator return. I was told the guarantee (which was physically written on receipt) is not valid because a nest was not found.
After this, I made a complaint through BBB and requested a full refund or to honor their guarantee. On 1/13 Frye Exterminating Co. choose to prove a full refund.
2/1 - still no refund and Frye Exterminating stated "Due to tax season their accountant is backed up. He will make sure a check is cut today if it has not been already.". 2/12, I am still waiting for my full refund.