Dr. Michael Jones, DMDAdd to Favorites
5613 Duraleigh Rd Ste 121Raleigh, NC 27612Map & Directions
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|Mon - Fri:|
|Sat - Sun||Closed|
EmergencyPhone: (919) 696-4743
Jones, Michael T, DDS - Michael T Jones PA
Michael T Jones DMD Pa
Jones, Michael T Dmd
Michael T Jones Pa
Jones Michael T Dmd Pa
Insurance: Delta Dental PPO, Delta Dental Premier
I would COMPLETELY agree with what everyone else said. Michelle is extremely rude and acts as if us being there is an inconvience to her. She would rather sit in the back talking to whomever than come to the front and acknowledge you as a customer.
I have waited for over an hour for my appt at times. I NEVER receive a confirmation call from them and more times than not when I show up for an appt they wait about 30 minutes to tell me they have to reschedule my appt. Only once has my appt gone as scheduled and it was still 15 min behind. When an appt is made they never have time for you for at least 3-4 weeks out. I have not had any issues with Dr. Jones himself, just his front office staff. I do plan to change dentists due to the issues I have had.
Do yourself a favor and find someone else to work on your mouth. Wish I could give them 0 or negative stars.
Front office person (Michele) is very rude; prices are 2-3 times more expensive than with other dentists in area, you never get any meaningful communication on services provided. Very old equipment. Nobody cares about your comfort. It’s hard to get appointment, as they work only 2 times a week, and you have to wait for 1-1.5 hours before they see you. They care only about charging money; they don’t want to save your teeth and try to extract ones that any other dentist in area will fix. They try to sell you prescription medications directly, 4 times expensive than in pharmacy. Complex (means expensive) services are done in some other office which is different legal entity and your insurance will not pay.
I can’t tell you who is the best dental provider in the area, but you now know who is worst.
This is the most unprofessional and primitive receptionist I have ever encountered. After calling the office for 4 days and each day being tolled to call the following day, I was told that I have to schedule two appointments to get my tooth diagnosed. Receptionist was rude and impolite. She was acting like she is doing me favor just by talking to me after putting me on hold for four days. Then she told me that is the law to have two appointments to get my cavity fixed and that next available appointment is in three weeks. When I told her that she could have told me this four days ago she just hung up on me. I'm sure that this person is probably related to doctor Michael because there is no way that such a person would be still employed by any dental office. She should be kept away from the phone and public as far as possible.
Thanks for the reviews. I called the office to schedule an appointment as a new patient. The receptionist was so rude, curt and overall just not friendly. After going over the new patient information, I was left with the feeling that I was more of a bother to her. Just did not like the overall vibes. So I decided to check the reviews. None were good. So I have just canceled my appointment. Will take my business elsewhere!!
We have all heard that a doctor can have no bed side manner well how about the recp at this clinic has NO LIFE OR FEELINGS FOR PATIENTS. I called to make a apt with this dr since I'm new to the area and he is the closest one to where I work. This is the address that I was given to get there and find out that I should have been at the clinic in Cary since that is where the dr is on Tue and Thr. I asked why was i scheduled here then her reply was I dont know but go to Cary. When I asked about a claim she just shut me down with her excuses that it was not her job to answer insurance claim questions. Will find another dr that has a staff with feeling and concern for patients.
I had been going to this dentist for a couple of years because it is close to where I live. I however will not be going back anymore. The main receptionist is a total witch. I had an emergency and she completely blew me off and said she was busy with other people. I had to go get an MRI done on my jaw,,and the staff at that clinic had to call and set her straight. Another time I called because my claim was not sent it and she didnt want to be bothered by me-told me it was my job to send in claim! I called and spoke with someone else to let them know that I was going to find a new dentist if the problem was not rid of. I faxed the dentist my complaint as well and never heard back. I guess he couldnt be bothered either-
10/20/2008Provided by Citysearch -
When I showed up for my appointment, the entire staff was sitting in the waiting area. Not one person said ""hello"". I was told that they were having a meeting and I needed to ""...give them a couple of minutes."" I was not offered a place to sit in their office. So, I asked if they wanted me to wait in my car. I thought I was asking a rhetorical question since it was in the 30s outside. The woman running the meeting said, ""Yes."" I couldn't believe how rudely I was being treated. I sat in my car for five minutes and observed another patient arrive at the office and quickly return to her car. She was also asked to wait in her car while they finished their meeting. This was a huge indication to me that this office not only does not value their patient's time but they do not value their patients. I went inside and cancelled my appointment with the entire staff just staring at me. First impressions really are everything and this office has a lot of learning to do. I was never offered an apology when I went back into the office to cancel. Instead the woman running the meeting checked her watch when I walked in as if to say, 'Why are you back? We're still in our meeting.' No one attempted to call me to remedy the situation either. This office acted totally unprofessional and uncaring.
05/27/2008Provided by Citysearch -
Does Customer Service exist anymore....I called a week in advance to schedule my appointment, and see what my copayment was. As I was told when I got there ""a temporary told me the wrong amount"". WHAT.. I was told $25 co-pay visit. Once I got there they ask for $270. I then ask why I was told $25 and the response was a temp told you that, and new patients have to pay up front and file themselves. I explained that I specifically asked these questions and gave them my insurance information to determine if I had to pay any large amount and I was assured $25 on the first visit. No apology, no accommodation for leaving work early, high gas prices, or anything just ""You have a nice Day"". So even if you check first dont be SURPRISED at the door.... and what kind of insurance do i have? Top! I work for the State, so what does that tell you?