AVOID THIS COMPANY!!! We purchased a home that we paid extra for this company to refinish the floors prior to us moving in. They did not properly sand, stain or seal the hardwoods under the bathroom vanities, clearly there is exposed bare wood in one photo and the other they did not even attempt to match the stain color! To add to, there is stain smeared all over the white baseboards and I have been finding chunks of painters tape everywhere; it’s like they used the tape wherever they felt like it but still managed to slosh stain all up the baseboards. After 6-weeks of unanswered voicemails, I get a phone call and text message after 9PM on a weekday from the owner! Only reason the owner called back was because he thought he was going to book a job since I point blank requested an estimate and left my call back number. Owner only communicates via text messaging, when he feels like it, expect to wait days on end for a response. Since presenting this POOR WORKMANSHIP to the owner he will not even acknowledge my texts or phone calls because he knows they are in the wrong! Save yourself and AVOID THIS COMPANY!
it got done and I love my floors. I would continue to be a customer of theirs .
Good communication. They come out to your house with tons of samples so you can see what everything will look like right in your home.
I wanted to take a few moments to thank you all for the fantastic job you did repairing the hardwood floors at my house this past week. Everyone was a pleasure to work with. They were responsive and kind throughout the time I was in touch with them. Two years ago your team installed hardwood floors and carpet at my house both jobs were completed in a week. I was so pleased with the outcome and I have received so many compliments from friends and family. A few weeks ago I came home from a business trip and was quite surprised to find that termites had feasted on my living room floors. The HOA agreed to review the quote and contribute to the repairs. Based on the previous repair attempt I did not know what to expect but I was so happy with the results. You cannot see the patch they put into this place the floor is smooth without gaps or bumps and it blends in with the original floors. The quality of work that you did during a stressful and unpleasant situation created a much more bearable situation for me so thank you all.
They were prompt in addition to being clean professionals. This was a job well done and I will call you again. I will also be recommending you to my friends and family.
I highly recommend Carolina In Home Flooring! Their service and professionalism is outstanding! They completed carpet intallation for our home and it looks great! Mike came to our home for the estimate and was such a pleasure to work with. The entire staff was great to work with! When I went into the office to take a look at more samples they were so patient with me as I went back and forth with options and questions of pricing. Once I decided and the order was placed, the team stayed in regular contact with me leading up to installation day. The installers were timely, polite, organized and neat. To top off my wonderful experience, they finished the install in 1 day, rather than the 2 expected. Awesome!!!
Great experience with Carolina In Home Flooring! Mike came out and had several samples (carpet) to show us. He was very patient, as we were so 'lost' as to what carpet to get. He answered all of our questions. We are thrilled with our new carpets!
Amazing job with new wood floors and refinishing of existing floors to match. Thanks!
Great experience and we love our new flooring!
The entire project was well planned and Patrice was very knowledgeable about different types of floors and carpet. Both the flooring and carpet crews were professional with no nonsense applications. Our furniture was moved and replaced with out incident. I am very pleased with the final outcome.