Strongly suggest you not do business with Legacy. I bought carpet and install from Lowes. They hired Legacy to install. They cancelled first install date. Took over a dozen calls to Lowes and Legacy to get second date for install. Even though I paid for them to move furniture, they said they could not install unless I moved furniture. I hired movers, since by now carpet was holding up my entire project. The morning of the install, I called Lowes and they confirmed install would be completed that day. Legacy never showed and never called. At 2:30, I called Lowes, who called Legacy who had no excuse. 45 mins on the phone with Legacy led to discussing the problem with a senior manager. He personally guaranteed that they would install this coming Thursday. We will see if they show.The problem is two-fold: first, they are overloaded with work and can't met their (Lowes') promises. It will likely take months to get your carpet installed. Second, their people are frazzled from irate customers and will often blame Lowes or poor communication with Lowes for 'having to cancel'.
**** BUYER BEWARE******* This company is contracted through Lowes...... The came out and installed my floors and they did not bolt the toilet down all the way and created a leak under the flooring and warped the floor. I called Lowes in August 2,2014 and they said that they will send someone out to look at it. The guy came out 2 weeks later and the was much worse by that time. The guy that came out said that Legacy Floor would get back with me within 3 days. Oct. 20, 2014 I called and spoke to Legacy Floor customer service agent and she said that she would get with adjuster. There was no call from anyone after 3 days, I called back and finally spoke with the adjuster and he told me that he was ordering flooring for total replacement. On Nov. 15, 2014 I called Legacy Flooring back to ask when the flooring was coming in and nobody had a clue what was going on. I called Lowes and they could not find the claim on file. She told me that she would get with Dale Danial and he called back informing that they are ordering the flooring all the time water under the flooring making it worse(even after I bolted it down fixing their problems). Dec 12, 2014 Lowes called and informed that the flooring was in, I went and got the flooring the next day. Legacy Flooring said that they where going to be over Jan. 10, 2015 0900-1200. So it is now Jan 10, 2015 1400 NO LEGACY FLOOR, NO CALL, called Legacy Floor and guess what they are closed. I will never deal with LOWES or LEGACY FLOORS........... Lowes warranties are false claims and do not every buy their products for the warranties and for Legacy Floor I will never deal with this company again and I would suggest no one every rely on them fixing what they mess up in your home. **************BUYER BEWARE*****************
it got done and I love my floors. I would continue to be a customer of theirs .
Good communication. They come out to your house with tons of samples so you can see what everything will look like right in your home.
I wanted to take a few moments to thank you all for the fantastic job you did repairing the hardwood floors at my house this past week. Everyone was a pleasure to work with. They were responsive and kind throughout the time I was in touch with them. Two years ago your team installed hardwood floors and carpet at my house both jobs were completed in a week. I was so pleased with the outcome and I have received so many compliments from friends and family. A few weeks ago I came home from a business trip and was quite surprised to find that termites had feasted on my living room floors. The HOA agreed to review the quote and contribute to the repairs. Based on the previous repair attempt I did not know what to expect but I was so happy with the results. You cannot see the patch they put into this place the floor is smooth without gaps or bumps and it blends in with the original floors. The quality of work that you did during a stressful and unpleasant situation created a much more bearable situation for me so thank you all.
They were prompt in addition to being clean professionals. This was a job well done and I will call you again. I will also be recommending you to my friends and family.
I highly recommend Carolina In Home Flooring! Their service and professionalism is outstanding! They completed carpet intallation for our home and it looks great! Mike came to our home for the estimate and was such a pleasure to work with. The entire staff was great to work with! When I went into the office to take a look at more samples they were so patient with me as I went back and forth with options and questions of pricing. Once I decided and the order was placed, the team stayed in regular contact with me leading up to installation day. The installers were timely, polite, organized and neat. To top off my wonderful experience, they finished the install in 1 day, rather than the 2 expected. Awesome!!!
Great experience with Carolina In Home Flooring! Mike came out and had several samples (carpet) to show us. He was very patient, as we were so 'lost' as to what carpet to get. He answered all of our questions. We are thrilled with our new carpets!
Amazing job with new wood floors and refinishing of existing floors to match. Thanks!
Great experience and we love our new flooring!