What to Know About: Insurance »
In the event of a disaster that affects your home and property, what are your options?
In the event of a disaster that affects your home and property, what are your options?
Insuring your wedding ring saves you headache and heartache in certain situations, but is it really worth it? Find out the pros an…
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is is the very worst company I have ever worked with in my life. I received an email from Tina who works at the agency saying that she needed to speak to me urgently. I expressed to her that it was a very bad time as my grandfather had just died in the hurricane and my cousin was still missing. She emailed me back and said it would not be bad news we needed to speak so I reluctantly gave her a call. In that conversation she informed me that my drivers license was not renewed on time so my insurance was going to drop me if I did not renew within the next 24 hours. I was dealing with so much at the time And because she stated the call was not of a negative nature I was blindsided by more horrible news. I was able to get my license renewed the same day but her prefacing the call would have been greatly appreciated. My family was recently in a total loss car accident where the car rolled twice with both my 10 month old and four-year-old in the car. My son was in the ICU for 2 days with possible internal bleeding and spinal Injuries. The road to recovery for my family is going to be long both my husband and son have to go through outpatient physical therapy. My husband is going to be out of work for a wild sly called the agency to attempt to lower our insurance premiums now that we only have one vehicle. I received a call from Tina stating that my policy insurance would be $1300 for 1 vehicle when I was only paying 2000 for 2 vehicles full coverage and the vehicle that was told old was the more expensive vehicle ( Mercedes versus Nissan). I was trying to ask her why but she would not let me finish my question she just continued to speak over me to which I replied Tina you are not very personable I am trying to understand the policy. She immediately snapped and said you have threatened my agency you have threatened me and I will no longer do business with you find another company and disconnected the call. She has a very sweet and calm voice however the second
I called this office to make an inquiry about my 401K. After they hung up on me, I called back and asked to speak to a manager. They transferred me to the Director. She spoke very rudely to me and hung up after I expressed concerns over fees they were charging me for their 403B. Have never been treated so rudely. The director sounded like a psycho.
Raleigh Insurance Group is a locally owned and operated independent insurance agency that is able to shop coverage and prices with competitive insurance carriers.
I just switched my auto and homeowners insurance to this office based on a recommendation from my sister. She has been with this agency for several years and is very satisfied with them. They were able to save me a significant amount of $ on my insurance and gave great customer service in my opinion.
Don't trust the SIA Group, especially if they still employ the effeminate con artist Brenna Westbrook. Utterly unprofessional, arrogant, swindler!
UPDATE: I emailed the executives at the company with details of why I was appealing the decision. Just under a week later, the adjuster called me back to say they would be paying the claim. Our car is now fixed.This company is really awful to work with. They are a group of insurance related companies and they have bad reviews all over the internet. We have direct experience of them denying a claim for a case where a driver pulled out of a parking lot and cut across a lane of traffic hitting our car in the process. They classified the parking lot entrance as an intersection. Even the police on site said it was the fault of the driver pulling out of the parking lot. They don't return phone calls, they don't pay out claims. Stay away from doing business with this company. The BBB rates IAT Group/Occidental an "F" http://www.bbb.org/raleigh-durham/business-reviews/auto-insurance-companies/occidental-fire-and-casualty-company-of-north-carolina-in-raleigh-nc-3002076
Let me start by saying I've only wrote 2 other reviews in my life. These guys deserve to be the third. John, Heather, and Chris have given me the best customer service I have ever experienced. They tended to all my needs several times over the years. They have been prompt, caring and empathetic with me and my family. They give first class service.
The agent Lauri Fair and her girls Frankie & Heather are the best ever!! They look for ways to save me money on my policies as we are always changing something but they don't seem to mind the changes. They tell me what discounts I qualify for and completely review my policy so that I know that I have the right coverages. I trust them and I feel like they are looking out for me. I absolutely love this agency!
No contact information link on their IES website, just a phone number to call, no email, and by the way, they normally close at 4pm weekdays... ridiculous! Called Weds, was going to take my state pearson vue exam the following Thursday... more than a week away and was thinking of having them overnight my admissions ticket... was told it would be there Saturday, Monday latest... Yup, still don't have it! And of course, when I call the first thing out of their mouth, isn't an apology, but an "I told you so..." from their manager saying the rep said not to schedule the test until I get the tickets in hand... very defensive without any resolution, then we'll send them again via snail mail 1st class on Weds, since they're office is closed at 4pm... No options to send via priority mail at my expense, add tracking at my expense (wow- couple bucks here!) and didn't yell or cuss at manager at all, but was talked over numerous times, interrupted, no apology, no responsibility ... Crap!
Mary and her staff are very knowledgeable and passionate about the services they provide. I never really understood what my care and home insurance really did for me until I talked with Mary. I will always have my insurance with her agency.
To mitigate the risk of loss, people purchase insurance policies from a company. When buying a policy, the person agrees to pay a premium, which is small, regular payment based on the losses that may occur. If the insurance provider determines there is a greater chance of risk as compared to the average policy, the premium is usually higher. Premiums are often paid monthly, and can add up over time up to be greater than the expense of replacing the insured item.
Many types of insurance only cover a certain amount of risk on an item. The amount the policyholder must pay before an insurance policy begins covering an expense is called the deductible. In the event of damage or loss to whatever the policy covers, the policyholder is responsible for the deductible no matter what. If the cost of damage or loss is less than the deductible amount, the insurance company does not pay anything. If the cost is greater than the deductible, the policyholder only pays the deductible, while the insurance pays the rest. Generally, the deductible amount is related to your premium, with a higher deductible usually requiring a lower premium, and vice-versa.
Selecting the right insurance involves careful research and evaluating many different options for coverage. This is why many people use an insurance agent to assist with making the right choice depending on their needs and financial situation. Agents often interview potential or current clients to get an idea of which insurance policies would benefit them the most. Based on their needs and individual risk, agents can often give potential customers a quote, which serves as a cost estimate for a specific policy. This is only a rough idea of what the policy will cost, because evaluating the risk associated with a given customer can take time. Insurance companies often compile an insurance score to quantify the risk an individual poses and calculate premiums accordingly. Credit scores play a major role in insurance scores, but past insurance-claim history is also taken into account.
While agents often specialize in a particular category of insurance, some sell several different types of insurance. Agents can work for a larger insurance company or operate independently, selling policies from several different insurers.
Almost anything of value can be insured to protect against loss due to a variety of circumstances. Insurance policies are very specific in the items they protect and in what event the policy holders will be reimbursed. Some of the most common insurance policies cover things we all use.
Millions of Americans drive a car to get from place to place each day, so it makes sense that auto insurance is one of the most commonly used types. In most states, the law requires drivers to maintain an active insurance policy on any car, up to a certain amount. Most car owners are required at minimum to purchase liability insurance, which protects against damage for which the policyholder is at fault. Liability insurance covers damage to property as well as any injuries sustained in an accident. It's important to note liability insurance only covers damage or injuries of others, not the policyholder themselves. In addition to liability insurance, car owners can also purchase coverage for their own vehicle and medical expenses in the event of an accident. For this purpose, liability, vehicle and medical coverage are often packaged together in a single policy.
Insurance can also be purchased for other vehicles, like motorcycles, ATVs, boats or RVs, and generally functions similarly to car insurance. Policies for alternative vehicles may have higher premiums if they are considered more dangerous, or might include other coverage options specific to the vehicle. Many companies that provide auto insurance will also offer coverage for motorcycles, ATVs, boats and RVs.
Your home, condo or apartment is probably the most valuable thing you own or otherwise pay for, so it makes sense to get it insured. Homeowners insurance is important not just for the security of the house itself, but for its ability to cover possessions inside the home as well. Many mortgage lenders also require an active home insurance policy.
Like auto insurance, homeowners insurance is typically bundled together with policies covering many different items or categories of items. The primary coverage type is for the dwelling, insuring the house itself and all structures attached to it. Policies may also cover property within the home, with premiums varying depending on the value of all assets. Personal liability may also be included for damage or injuries sustained on your property that you are responsible for, much like auto insurance.
Property insurance also may cover certain major events outside of your control. These are known as perils, and may include fire, flooding, natural disasters and other catastrophic events. You may want to purchase insurance against one or more of these perils if you live in a high-risk area. Flood insurance is an exception, however, and can be purchased through the government-sponsored National Flood Insurance Program. Your lender may require this if you live in a flood-prone area.
To help pay for medical expenses, many people rely on their health insurance. With the passing of the Affordable Care Act, almost every American is required to enroll in a health care plan, or they face a penalty. Health insurance works similarly to other forms of insurance, although it is probably used to cover expenses more often, since car accidents and home damage are relatively rare compared to doctor visits and the need for medicine. Health insurance also operates on a premium-deductible model, and policyholders can choose what level of coverage works best for their lifestyle. For example, if you visit doctors very infrequently, you may consider a plan with a low premium and a higher deductible. On the other hand, people who require regular medical care may wish to pay a higher premium in exchange for more coverage from their deductible. Dental and vision care are sold as separate plans and are not required by law.
When someone dies unexpectedly or is injured severely enough to be unable to work, it can be a financial disaster for their family or loved ones. Many people choose to purchase a life insurance policy to support their family in the event their regular income is suddenly lost. Life insurance comes in two basic types: term and universal. With a term life insurance plan, you pay a premium for a predetermined amount of time, usually 10 years or more. If you die at any point in that timeframe, your family receives a death benefit. If you're still around when the term is over, the coverage is canceled and you receive nothing. Universal life covers your entire life, and usually delivers a minimum benefit at death.
Travel insurance is available for individuals who want to protect against unexpected setbacks in the course of travel, whether it's losing luggage or medical treatment abroad. Travel insurance may prove particularly useful for people who travel a lot for work or often visit remote locations. Travel insurance can take the form of either specific or blanket coverage. Specific coverage is useful for covering only certain risks, like medical emergencies or unexpected trip cancelation. Blanket coverage may cover some or all of your expenses for your entire trip.
Pet insurance is a relatively new product that may help cover the costs of medical care for a dog, cat or other domestic animal. Medical care for animals can be very costly, particularly because insurance for them is rare. By paying into a premium, you can help offset the cost of unexpected emergencies as well as routine checkups and medication. While virtually unheard of a few years ago, pet insurance has become more popular as the cost of veterinarian care has continued to rise.
Umbrella insurance is extra coverage from liability for other insurance policies, usually home or auto insurance. Consumers may choose to purchase an umbrella policy if their home or car is more expensive than a typical policy would be able to cover. For example, most car insurance liability policies cover at least $25,000 per person or $50,000 per accident. But if the accident involves a very valuable car, or the victim is willing to pursue legal action, insurance may not even begin to cover the full cost. You may want to hedge your risk by purchasing umbrella insurance to add extra protection to your existing policy.
To receive a payout for an insurance policy, the policyholder must file a claim with the insurance company. The basics of the process are straightforward, but can vary depending on the type of insurance.
Claims Adjusters and Examiners
A claims adjuster or claims examiner is an employee of an insurance company, and the person responsible for evaluating claims and determining if the company will reimburse the policyholder at the amount provided. An adjuster inspects claims related to property damage, as in the case of auto or home insurance policies. Claims examiners are typically involved in health and life insurance, and review medical records to determine the proper payout for major medical procedures.
How To Make a Claim
Filing an insurance claim can be stressful and confusing, but you need to begin the process as soon as possible to make certain you can recover your losses. It's important to note that in the case of emergencies, you should always call 911 first. The safety and health of yourself and others takes precedent over insurance.
Auto Insurance Claim: If you're involved in an accident, you need to call the police right away and have them document the situation. You can file a claim upon obtaining the police report. It's also a good idea, if possible, to take your own notes at the scene. The most important things to record are what happened before the accident, the date and time, traffic signs in the area and road conditions. Also be sure to get the other driver's name, address, license plate number and insurance information. Even photos taken with a cell phone camera can help the claims process. Once you have this documentation, call your insurance company right away.
Homeowners Insurance Claim: In the case of damage, take pictures of the affected area as soon as any safety or health emergencies are resolved. Take note of what happened and all the relevant circumstances and report to your insurer as soon as possible. If any of your possessions were damaged, use an inventory of your important assets and make note of this in the claim. Once an adjuster has made their own report, review it for accuracy.
Life Insurance Claim: Send your insurer a claim form for each beneficiary in the plan, as well as a certified copy of the policyholder's death certificate. With the proper information, life insurance claims are generally straightforward. Problems may arise if the policyholder has died within two years of opening the policy. In this case, an attorney may be needed to settle the claim.
Insurance is a wise investment, but it can make a dent in your monthly budget. Thankfully, there are a variety of ways to trim the fat off your premiums and make certain you are paying only as much as you need.
Shop and Compare
Perhaps the best way to save on any insurance policy is to take the time to compare prices between as many companies and plans as possible. Even after you've chosen a plan and started paying into it, consider looking around again when it comes time to renew the policy. Consider using an independent agent when searching for a new insurance policy. While traditional agents can still find a good deal, independent agents can choose from a variety of providers and tailor your coverage to your specific needs. The Internet has also made comparison shopping easier than ever before. Potential customers can often get free quotes online very quickly.
Buy Only What You Need
Insurance agents will often try to "upsell" on various extra products that may be useful for certain people, but are generally excessive for the average consumer. Stick with basic plans that cover as much as you need without any additional costs. For example, if the annual cost of your auto insurance is 10 percent or more of the total value of your car, drop all but the most essential coverage. This is especially applicable if the car you drive is older and could be replaced with savings. Otherwise, you are paying for insurance that will never actually benefit you in the event of a serious crash. It can help to create a budget and know exactly how much income you have to work with before making a decision on a new policy.
Take Advantage of Discounts
Insurance providers offer a wide variety of discounts for all kinds of special customers or circumstances. In one of the most basic discounts, many companies will offer lower rates for customers who purchase home, auto and life insurance policies from the same provider. Car owners may get a rebate from taking a safe driving course. For those with teenagers on their plan, good grades can earn a small discount as well. Insuring multiple cars with the same provider may also lower premiums. Some providers will offer lower rates for military personnel, federal employees, teachers, first responders and their families.