What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
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I was so happy with the service I received. Other companies insisted that my tile people come and trim the tile and I would have to put a big frame …
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I do a lot of my own work and I have a hard time trusting any conventional mechanic shops, including dealerships. I wouldn't call myself a mechanic but I'm often stunned with the lack of knowledge at other shops in the area. Jimmy and his Engine Experts team are anything but conventional - which is exactly what I needed.Jimmy could have just told me to throw money at the problem, replace the aging motor in my car, or worse but instead, Jimmy and his team took the time to truly analyze a problem that had been plaguing me for over a year and fixed it, only charging me 2 hours of labor. These are stand-up guys and if you want your car working right the first time for a good value, you have no better option in the Triangle than Engine Experts.Thank you so much - you have no idea how much getting my car running right means to me.
Excellent Customer Service and work quality. Helped us out quickly when one of our work vans went down. They were very upfront about the cost of repairs and communicated with us throughout the entire process. They were there when everyone else simply said " we can't fix that." I highly recommend them!
I have been a customer of Jimmy Boyd and Engine Experts for more than ten years and could not be more pleased with my experiences with this company. They have maintained and repaired four different vehicles for me with outstanding results. The mechanics are excellent technicians who have been able to diagnose problems both accurately and quickly then make necessary adjustments or repairs. They always make available the parts that are replaced so I never have any question about whether or not something was actually done. Jimmy is very accommodating and works my car into their busy schedule as soon as possible when I have an issue that needs immediate attention.The charges for work done are very fair and quite reasonable and they stand behind their work.The shop area is like no other shop I’ve previously visited. Everything is well organized and sparkling clean. I would feel comfortable sitting down on the floor and eating off it. I have worked in facilities management for many years and never seen a work area as clean, spotless and organized as the Engine Experts shop.I have great difficulty believing negative reviews about Engine Experts since Jimmy will do everything possible to correct any problem with their work. It is a reality that some issues cannot physically be fixed to an owner’s satisfaction if that person has unreasonable expectations. But my experience has been they will do everything possible to make every situation right. Jimmy is a straightforward person who tells it like it is. He can be abrupt but is always respectful and truthful. He delivers good service for a fair price.I only wish I could find service providers in other types of businesses who deliver the results that I’ve received when using Engine Experts!
I'm 40 years old. In my lifetime, there have been few folks (or categories of folks) that I have come across that I couldn't get along with and form a trusting relationship with. One of those few has been car mechanics. I think most are probably trustworthy, but they lack that personal relationship. For instance, at most dealerships, you never speak to the guy that works on your car. You only get the service specialist, writer, desk clerk - whatever you want to call them. But you ask them a question, and they have no answer for you. Their job is purely customer service (in most cases). You never get to see the problem or solution. That's not how Jimmy Boyd operates.I was in the process of selling a house and moving my family of 9 (the moving literally taking place within a week) when the engine on my suburban suffered catastrophic failure. After receiving an initial diagnosis that I needed a new engine, I was directed to The Engine Experts, where Ed gave me a quote to replace the engine - that was Wednesday. Fast forward to Tuesday of the following week - I get a call from Jimmy Boyd. He asks me to come in and talk to him so he can see that I understand what he is saying. I get there and get a full tour of the shop (probably the cleanest, most orderly shop I've ever set foot in), and he also talks me through the items that I should consider replacing (since they had to come off anyway). Most shops / mechanics would just tell you what you should do with no explanation of why, other than because that's the recommendation.Jimmy is an honest guy, running a world class business. After stumbling across him, I've found my car guy. I'll be taking my cars to him going forward.One last note - at the time this went down, we were moving - selling a house etc. My bill was large, but he worked with me on the payment. I paid the bulk when I picked up the car, but he was reasonable and thoughtful in how he allowed me to handle the balance. World class guy and business.
Dmitri consistently provides accurate diagnostics and permanent professional repairs, on time, for the most reasonable prices. He is always accurate, honest, friendly, timely, affordable, considerate and professional. As a result, I continue to enjoy my older Mercedes AMG!
John rebuilt the carburetor on my classic GTO and it runs perfectly. I knew I was in the right spot seeing many other classic muscle cars at his shop being serviced. I also knew I was at the right place after seeing the meticulous manner in which he and his team maintain the shop. In addition, he referred me to Linwood Piper of Piperformance who took care of a small bit of damage to my car’s paint. I’ll certainly be bringing my GTO and other cars to him going forward. Thanks John!!
When my faithful 99 Chevy Tahoe crossed 280,000 miles, the oil pressure began to drop. I pondered replacing it with a newer one but I knew this truck and it had no other major mechanical issues. I researched engine replacement which led me to Engine Experts. I made contact and arranged to bring the truck in. What transpired next was unlike any auto repair experience I have ever encountered. When you arrive at Engine Experts you aren't greeted by a Service Writer, you are greeted by Jimmy Boyd, the owner. Jimmy takes you back through the shop introducing the crew, most of whom have been with Jimmy many years. You will notice the organization, cleanliness and logical flow of each station. You will sense the pride Jimmy has in the place and further into the tour you will begin to realize that Jimmy isn't just trying to impress you, he is evaluating you, to see if you are a good fit as a customer. I guess I turned out to be a good fir and in a week or so I had my Tahoe back with a new engine. During the replacement process Jimmy called and brought me in to see the progress and explain why certain parts needed to be replaced and others not. Make no mistake, these are car guys, through and through. The knowledge, attention to detail and just plain honesty of Engine Experts are a refreshing departure from the ordinary auto repair experience. If you are considering an engine replacement you'll find no better place to do business than Engine Experts. Vass J.
I bought my vehicle with 140K earlier in the year with a "minor issue" of it consuming to much oil with the understanding that the dealer would fix it. I had to drive it around for a few weeks and take note of how much oil I added to see the level of consumption. During this process, the dealer literally went out of business (they'd been around for decades) leaving me with this issue. I ended up taking it for an unrelated service to Chevy and they spent a grand of my money fixing something else with me continuing with to add oil on a weekly basis. After a month or so, the oil situation got noticeably worse. I was having to add a quart every 100 miles and then with little notice the engine started shaking. Not wishing to risk life or limb I drove it to a car rental place and left it there. The following day I shopped around for a new engine and first went back to Chevy where I was quoted at 7-8K. I looked around the web and the best I could find was 6K but that did not include the labor. My father in law found Engine Experts and so we decided to look there as a last ditch effort. Jimmy, the owner, may not be for everyone at first glance because he is very direct and to the point, however, that becomes very helpful when discussing in-depth jobs and actually comes across as refreshingly honest. I was introduced to the whole team and I could tell right away I was in the right place. I was taken aback by the cleanliness and the level of organization that they had. It was very clear that they were proud of what they do and wanted to show themselves off a little. I was told that not only would they beat my best offer by a grand, but that it also included all the labor and I would have it back in a week! After a couple months now, everything runs perfect and I could not be happier. I now take my wife's car there and we get our oil changes there as well (for which they are also well priced). I could not recommend this outfit enough.
Do not patronage this business! this guy "TJ" is apparently from nigeria, very vulgar, and violent. He stated that he replaced the parts, but my fender fell off after paying. I took my car to the dealership and thy documented that all parts were original factory parts. I then called my lawyer! He is a crook!
This is Jimmy writing in reference to the below review.... I am 100% sure this was not written by one of my customers ...charging for work that hasn't been done won't happen because I show people what they need to do and then save the old parts to show them when they pick up their vehicle!!!....I feared something like this would happen by one of the pushy sales people that get arrogant when they waste my time trying to sell me something after I tell them I'm not interested..I have gotten a bit ugly with them when they won't take me off of their "call list' !!....If this were truely a customer I would go out of my way to make the situation right...That's the way I"ve done things for 20+ years...Who ever you are call me if this is a real situation I'll always do the right thing by my customers...if not ...Take me off your call list !!!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.