This place had been my dermatologist for years. I had lack of insurance and due to prices, I couldn't go often. I have had to suffer with psoriasis and the arthritis because I couldn't afford the best medicine. I have gotten by with steroids and ointments. Not much relief there.I have been run around and run around between insurance and this office. I am leaving and finding something more available, genuine and professional. They are healthcare providers, but yet don't really seem to care.I was so happy because I finally had insurance to possibly afford medicine/shots. I needed prior authorization, which they would know. I called them, used their portal, messages. Gave them everything they needed for my insurance companies requirements. However they just phoned it in to Walmart. Hence, I was going back and forth between the 3. The doctor's office being the least helpful of all. Even over the pharmacy tech. Dr. office said we are going to call it in, put it through, it might take a while for you to see it. All to finally say we need to see you but can't for months. Switch dr. and maybe a little sooner. Meanwhile who suffers.Not even a sorry. Just need to find a better office now.
4201 Lake Boone Trl Ste 200Raleigh, NC 27607
From Business: Southern Dermatology is one of the oldest and best-known dermatological practices in the Triangle. Their goal is to offer the latest techniques to diagnose and tr…
I am a patient of Dr. Shelley Cathcart and I have seen her twice is about a year. By way of background, I am the most medically anxious patent anyone could imagine. My blood pressure and heat rate spike and often I have a vasovagal reaction. If I was a doctor, I would not want me for a patient, but Dr. Cathcart did and I am much better for her treatment. Last week she removed many skin lesions and sent some for biopsy.She did not hurry and gave me more of her time than I deserved. She maked me less anxious and calmed me down with her caring approach. Most of the removals were not felt at all. Dr. Cathcart and her nurse and office staff are wonderful, caring and calming professionals. I strongly recommend Dr. Cathcart and now my wife is also her patient. She is the best doctor this highly anxious medical phobic patient could ever experience. Thank you Dr. Cathcart! John
I took my daughter there for issues that she was having and they were great with her. The doctor was very attentive with her, and even assuring that they would figure something out, if the 1st treatment didn't work. The nurses and receptionist were very, very pleasant as well.
I would not recommend Blue Ridge Dermatology. The staff is very rude and the Doctors spend less than 5 minutes talking to you. Dr Lokitz interrupted me multiple times when I was trying to explain my skin situation. Did not listen or help with my skin acne. Strongly not recommend. Waited 3 months for my acne medication to arrive via mail and it never came. Then their office still charged me for an office visit for me to get help with finding out where my medication was.
I highly recommend The Dermatology Center of Raleigh! Dr. Trakimas and Dr. Chan are 2 of the BEST and very through at what they do!!! They really are highly educated and have wonderful personalities! I owe them both a world of THANKS! Thank you both!Tammy Dyson-Ward
Dr. Schulz is unprofessional, unfriendly, disrespectful, and showed lack of concern for the patient. Let me first say myself and both of my children have been seen at this practice over the past year and although I'm not ecstatic about this practice and would hesitate to recommend them because they lack bedside manner, they have been accurate with treatments and we have not had to return, so I would tolerate them EXCEPT, I had the most DEPLORABLE EXPERIENCE WITH DR. SCHULTZ BEING THE ON CALL PROVIDER YESTERDAY AT 4:45-545 PM!!! I am a health care professional myself and I have rarely seen such unprofessionalism and lack of concern for patient care when speaking directly with the patient EVER!! I called because a my 21 month old daughter was diagnosed with mild eczema by Dr. Schultz and was prescribed a steroid cream. She has had a couple of outbreaks over the 6 months and the medicine always works. I tried to refill the prescription the Friday of Memorial Day weekend and was informed she had no more refills. They sent a fax request, and I tried to pick up the prescription yesterday (1 week later), the pharmacy never received a response. I called the on call service because my daughter now has an outbreak and is scratching constantly and even had a rash on her scalp. It took 2 pages and an hour later Dr. Schultz called back. Obviously irritated by my call, she repeatedly lectured me on how she should not be calling in a prescription because she had not seen my daughter in 6 months, and because of her age, and stated that I waited until late on a Friday to call. She repeatedly said she'd do me a favor, save me an ER visit, but she was going to document it in their records, that this was a 1 TIME refill only and she would never do this again. I told her she didn't have to do it now if she didn't feel comfortable. But she repeated this lecture at least 3 times BEFORE SHE EVER ASKED WHAT MY DAUGHTER'S SYMPTOMS WERE. I was very upset and after she finished her lecturesss, I informed her the reason I called late on a Friday was because I went to pick up her prescription and they had not responded from a week ago when she was NOT having an outbreak. After I told her not to do anything she wasn't comfortable with and she didn't have to do any favors, I also asked if I had missed a follow up appt. She said 'no'. So I asked how was I to know when to come back for a check up when that was never explained to me. She stated if the medicine wasn't working, I should come back. I then informed her of the cycle my daughter goes through (which she NEVER ASKED), so the medicine does work and that's just the cycle of eczema as I have known it. She then softened her rant (my guess is after realizing her errorS). Then she said if my pedicatrician felt comfortable since she was going for well visits she could take over the prescription since she would be seeing my daughter's skin. I just said, 'sure! And I'm SO sorry for interrupting your important weekend' and hung up. I was so irritated and taken aback by her rant, I didn't even mention I had called the pediatrician after paging her the first time and the office had already called in the prescription, called me to check on my daughter and give me instructions with the medication within 15 minutes. That's how patient care SHOULD be. #totallydisgusted
I visited Family Dermatology with my 12 year old. The doctor came in 35 minutes late, no apology, no thank you for waiting. The assistant that walked in with her didn't even find it necessary to say hello and seemed ready to go home. Dr. Shultz, I think was her name, gave some info but very impersonal, and I didn't feel she cared about the issue we were there for or the questions I was asking her. She too seemed ready to go home for the day. It seems that in an economic time that many businesses are struggling, and realizing people have many choices, but chose you, offices would do more to show patients that they appreciate the business. My this office doesn't need the business. The front desk was fine, and the nurse that took us back was great. Will not be back.
The doctor is always late and the staff is not very helpful and doesn't seem to care. I waited 90 min for a scheduled appointment that I arrived 10-15 prior. No one calls you back. Not even possible to get to the assistants of Katherine O'Rourke.What can one do?
I have had many skin cancers over the years and have had several different dermatologists in other cities, etc. Dr. Flynn is one of the nicest, most professional, and most gifted physicians that I have known. His credentials are impeccable and he has always known the identity of anything I have asked about. He is well trained and very kind and that combination will ensure that I will remain a patient for a long time. His office staff has been great as well.
I made an appointment for an in network doc and they sent me to one of their other out of network docs so they could bill me more. NOT COOL - I will not go back.