I had an amazing experience. I took two pairs of boots in to get new heels put on. That was on Monday and I received a phone call that evening that my boots were ready for pick up on Tues. Considering this is the week of Christmas, you might imagine my surprise. They did a great job at a very affordable price. These boots are now ready for walkin' and I will highly recommend this shop to my friends. Shoe repair is a lost art and good repair shops are hard to find. I found Lee's and I am so pleased!