I am so appalled by the customer service this place has. I worked with Mauricio and he was so awesome at first and promised to replace the stock rims (as our deal was I would only purchase the vehicle if it has all 4 rims.. since it was missing a rim initially) He told me he would be contacting me within a week to send them off. Never happened. Also what didnt happen was my license plate registration. They promised to have that sent off before ny tags expired. Did not happen either. When I called to inquire, they continued to inform me that "they could not find me in the system and that they would give me a call the next day. Still did not happen. This process continued several times, until finally I had to demand that they do their "research" on the car while I was on the phone. Messages were left and were never returned. On top of that every single time I called they never documented it, meaning that they did not even bother to look for it. I was hung up on numerous times while trying to get my driver license tracking number, as they sent it through the mail a month too late. I will be reporting them to the DMV since I was scammed out of 7grand. One of the tires blew out immediately after I bought it. They key fob is soley electronic so when they didnt replace the battery on that, I was locked out of my vehicle and was obviously not able to drive to go get a new battery since I CAN NOT DRIVE ANYWHERE WITH 1. EXPIRED TAGS AND 2. WITHOUT A KEY!!! These guys are con artist. Save yourself the hassle.
Great response ready to work with anyone
Had a great experience at this dealership. No hassle involved. I was helped by Joe Peoples, he was very calm, explained things to us and answered the questions, very polite and welcoming. He walked us around and explained things to us, we test drove two cars and would have test drove more, we left called from home, he helped on the phone with our application, any time we called he answered the phone. The managers were great also. When we came to purchase the car we were in and out, no hassle. When you go ask for him. it was very different.
Vic took time to find out what I was looking for and my driving habits. After looking and driving other cars, I found the perfect car for me.
I appreciate their prompt response!
I was pleased with the general setup of the business and how the sales aren’t driven by forcing salesmen to hustle. The staff were genuine and my sales associate Willie Duncan was especially helpful and thoroughly knowledgeable.Great experience! Thank you Willie!
These guys know their market, price fairly, honor their word, and definitely know how to be thorough and accurate with all of the paperwork involved in a financed vehicle sale! I will definitely recommend AMG to anyone I know!
Was courteous and helpful.
So thankful for Auction Direct!
Robert was very patient and was a pleasure to work with. This small family owned car dealer is one to recommend. Thanks Team at AMG!