My roommates and I rented an apartment here for a year and it was one of the worst experiences we have had with a business. Putting aside the disappointment of the actual apartment, the leasing representatives should be considered nothing more than underhanded used car salesmen. It was their ability to weasel their way out of any situation and squeeze every bit of money they can out of you that made me feel like I needed to write this review. The office staff appears to be helpful and flexible when renting you the apartment but after that you will never be able to get them to do anything. Whether it s returning an email or fix something in your unit they avoid their tenants like the plague. There were problems in the apartment from the first week that were still not fixed when we moved out a year later. In fact, I don t think you can call yourself a gated apartment complex when both of the gates have not worked a single night in the last year (causing an alarm to go off almost every night). The biggest problem was at the end of the year when we moved out. The office tried everything they could to scam us out of as much money as they could. They ended up forcing us to rent the apartment for an additional month because they conveniently lost our notice to move out and claimed to have never received the documentation. Then they would not let us stay in the apartment for that additional month. So we are currently paying them rent and yet aren t allowed to use the apartment. The apartment itself seems as if it was built by guys on stilts. Good luck trying to hang things on crooked walls and doorways. The dryer that come with the apartment literally burn clothing so prepare yourself to buy a new dryer because the office will not do anything about it. The walls are extremely thin so where you can hear normal conversations from the next apartment. The grills at the pool would be nice if there was ever actually any propane in them. Bugs were not as bad as some cheaper apartments but the other apartments that I lived at were college apartments so I may be used to them. The bottom line is that there is a catch to everything with these apartments and the agents will swindle you out of whatever money they can.
The office people don't like the latinos,I go to ask for a apartment and the lady in the office when I ask for a apartment available she said I don't have anything and anyway you has to apply first because you don't know if you calificated.This is ridicules I can pay application fee if she said that she don't has a apartment available.
When did the customer stop being treated right in America? When did being incompetent become standard? As an American and an Army veteran, I am ashamed of the treatment I received while living here.To be honest I actually like the location and the apartment. My problem is with the management's complete disrespect of their renters. I had an issue where a water pipe was broken by the tenet living above me, during the move out process. Even though this caused water damage to my apartment, the staff did not contact me because they claimed that they did not have the correct contact number on file. I asked if they tried to call my emergency contact and they did not. Why do we list emergency contacts if they will not be called during an emergency? After the initial situation was under control, they told me that they could not give me the responsible party's insurance information because they did not have it on file. It is a requirement to provide proof of renter's insurance before being allowed to move in. I understand that people make mistakes, but afterwards they tried to leave my apartment's walls and ceiling in sagging condition for 5 weeks until my lease terminated. I told them that this was unacceptable and that if my apartment was vacant at the time they would have been considered un-rentable to someone else. I did not have the money to go to a hotel and if they had the responsible party's insurance information I could have filed it with them and be reimbursed. The manager then promised me that my rent would be prorated, a mold inspection would be done and my electricity for the month paid for. This was due to them running small industrial blowers to dry the carpets. After 4 weeks with no payment I went to the manger only to find out she was replaced. The head maintenance man had also quit, which raised some red flags for me. I was also told by the new manger that no one had the "authority" to promise payment for my inconvenience and that she would have their legal staff "look" into it. I came home later that day to find that someone had entered my apartment and adjusted the blinds. I never gave anyone permission to enter and 24 hr prior notice is required per my lease unless its an emergency.I do not like being lied to or having my rights violated. I guess the best I can do is warn everyone possible to FIND SOMEWHERE ELSE TO LIVE. Do yourself a favor and live somewhere they will treat you with respect, even if it costs more.