This post is to Mr. George below. I am an office assistant for Hopkins Appliances. I do apologize for the miscommunication we had earlier on the phone. Our owners work very hard to treat each customer like family and each home as if it was their home. With that said, they are also full time technicians that are constantly in the field repairing appliances. This is what I communicated on the phone to Mr. George along with sending his phone number to the owner to call him. Ask any other customer who requests this and they will say they were always called back once there was time, normally after business hours. Regarding the Paul comments: Paul is a top notch new(er) technician who is new to the company but an expert in appliance repair. The reason Paul did not need long to diagnose this issue was that he has seen it countless times. Regarding the $75 issue: The estimate for the repair includes the $75 fee. Since we do not want to over charge our customers, that fee is waived. For instance, the repair was estimated at $516 yet the quote we gave the customer was $441. Regarding the appliance: Paul observed the ice making modules were bare, which means no ice was being made. The ice tray was on its side. Once ice is made, it dumps on the tray which then goes on to the modules which slices the sheet of ice into cubes. Therefore, it needed an ice tray, a motor to turn the ice tray, it needs the water valve to fill up the ice tray, and thermister communicates to the modules to melt the ice. Obviously, these are several parts that added up to the amount of $441 which includes labor. Paul has attempted reach out and left voice mails for Mr. George's wife but she did not get a returned call. As for the phone call we had earlier: We were accused of being thieves and liars along with some colorful language. We are professionals and we try to treat our customers as such. Once Mr. George used crude language accompanied by his insulting comments, the owners have decided to advise Mr. George to seek another appliance company for repair. Once again, we apologize that it came to this but we are a reputable company that tries effortlessly to provide great customer service both in the office and in the field.
Technician arrived on time. Answered all our questions and concerns. Made recomendations for us to follow for continuing good service from our dish…
Serving the Raleigh Area.
From Business: Appliance Repairs Expert will provide you with fast, easy, and affordable quotes on your appliances. You can request quotes and set up scheduling either online or…
I have bought two window ac from them in the last 5yrs. They only last till 3rd season. all they sell is junk anymore.
Serving the Raleigh Area.
From Business: Our dedicated service people are committed to your satisfaction. They pledge to be courteous and to provide the highest degree of excellence in home repair. You'l…
your company is very honest and reliable and your prices are very reasonable and we are completely satisfied with RC Commercial Equipment Repair Ser…
1103 New Bern AveRaleigh, NC 27601
From Business: We provide fast, reliable, professional 24/7 Locksmith, Plumbing, Appliance Repair, Electrical and HVAC services at extremely competitive rates. At this company w…
Phenomenal service!!! Tim Dupree was the only appliance repair company to return my call needing service for my LG refrigerator (of the 8 companies I left service requests with). He took the time to advise me over the phone on how I could fix the problem myself, which saved me from needing a service call! Duprees will be the only appliance repair company I call next time!
I put in an apt request for my oven and it was promptly returned. Even though they did not service my oven model, they gave a wonderful recommendation to another provider along with phone number and contact information. Thank you for the great customer service even though it didn't end in a sale. To your continued success...JMM
I just hdd a service call from Hopkins Appliance,Scott,and I couldn't be happier. He was courteous and took care of my problem with my fridge. I also had him look at my washer and now both are working. I'll be calling them next time I have an issue with my appliances for sure.
Had a great experience with them. Had a dishwasher problem that was still in warranty. They ordered the part, fixed it promptly and no charge. Done by the owner himself. Nice people, good work, fair prices. Reviews don't always tell the whole story.
Prompt, efficient, reliable and economical home appliance service. Has repaired/replaced water heater, washing machine, dryer, kitchen faucets. He's the man to call.
GOOD SERVICE. CAME OUT IN A TIMELY MANNER AND COULD NOT BE HAPPIER WITH SERVICE. RECOMMENDING THESE GUYS TO MY FRIENDS