STAY AWAY!!! After several years and several thousands of dollars spent on dry cleaning at Cooks, I have decided to take my business elsewhere. Extremely rude and arrogant customer service from ownership with myself and spouse over six under-pressed suit jackets. Ownership said they were rushed to get the garments done without sufficient time. The suit jackets were there for more than three weeks! What I take from this is its easier to do sub par dry cleaning, deliver the items to the customer, and take their money! Train your employees the right way before leaving them to work on your customers garments! Furthermore when the unsatisfactory garments were returned back to the dry cleaner for pressing, the owner rudely haggled my spouse in regards to the situation to the point where I had to call the owner myself and let him know that this behavior is unacceptable. Do the job right the first time and there won't be these types of issues! Upon picking up the the "re-do," I was forced to repay the pressing fees "or else" the owner would come down to the business and the police would be called. A staff member showed concern and understanding about why I was repaying for something that wasn't done right the first time. He also made me aware that the owner the day before bragged about recharging me and getting law enforcement involved if I failed to comply. Four words describe this dry cleaner: Unethical, unprofessional, arrogant, and incompetent!
Serving the Radford Area.
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