Some upselling is understandable but Tim argued with me about adding more services several times, argued about the color I chose and barely spoke enough English for me to ensure I was getting what I wanted. I tried to be as kind as possible but by the end I was just stressed out. On top of that it was the worst manicure I have ever received. He was so rushed and rough that my nail beds and cuticles actually hurt today and they dont look very good either. So dissatisfied and will never return or reccomend this place.
5200 Washington AveRacine, WI 53406
From Business: * Cuts * Color * Perms * Highlights * Nails * Pedicures * Facials * Waxing * Tanning BRAND * Goldwell * Matrix * Paul Mitchell * KMS *OPI Profiles Hair Design s p…
If I could give management a negative star I would. I was treated so disrespectfully while I was patronising this establishment. The day before I was going to go on vacation I entered Michelle's with the idea that I would get a pedicure for me and my mother, as well as, a manicure for myself. As soon as we walked in we were greeted by the nail tech and then approached by a man who I can only guess was the manger or owner. He asked what what we wanted done that day and I let him know that my mom and I wanted a pedicure and that I wanted a aryclic or gel manicure. I asked him how much it would cost for either and that's when the drama started he asked what design I wanted for my nails and I showed him a picture on my phone. As soon as he saw the picture he became argumentative and began to say that the picture showed a ombre set of nails even though I kept repeating that I did not want ombre I just want the nail shape and one color. He continues to speak saying "you see you come in and want these nails but these thing cost money" He eventually after 5 minutes of debate says we start off at 45 for gel but with matte and ombre it will be extra. And because I didn't want to keep arguing over ombre I just said okay it's higher than I wanted but give me a minute while I adjust my budget. Now if you remember I was going to go on vacation the next day I had my money for my vacation to use for my nails I just wanted to make sure that I wanted to stretch my nail budget. So at the exact moment that I had decided to spend the money on my nails I hear the owner saying out loud to the nail tech "these people come in with these pictures and they think it be cheap but we aren't the mall we take our time here, if you want cheap nails go to the mall". That was the moment I decided that I didn't want my nails done there but because my mom had already started her pedicure I decided to wait for her to finish and to just not get my nails done at all. I have never been treated so rudely over flipping nails there is no reason that he wouldn't have been able to give me one concrete price unless he runs his business on price gouging everyone who comes in there. It was the most ridiculous crap I have ever put up with. I can only assume that his treatment of us was so terrible because of what we were wearing which were leggings, sweaters, I was wearing a hat because my hair wasn't done and my mother was wearing a head wrap because she just had brain surgery and doesn't like to show her head! Or the most obvious reason because we are black. I will never recommend this place to anyone and I will be sharing my experience with anyone who will listen.
Mani/pedi perfection!! They do a great job!I made an appointment and they took us right away! Love this place!
The manicures and pedicures are great, but I would not recommend if you are someone that makes an appointment and expects it to be honored. I waited 40 minutes past my appointment time. They take walk-ins so it seems useless to make an appointment. It's too bad, because I would like to continue going there, but don't like the customer service. Either don't take appointments, or don't make someone wait more than 15 minutes for their service.