I have been going to Urban Trends for the last few years. The last time I went there will in fact be my LAST. I got my hair cut & styled by the owner. She did an absolutely horrible job, and the worst part is - she actually thought it looked good! I was the last appt of the night, so it's not like she was in a rush to get another appt in. I have very curly hair, and when I called to book the appt - I made sure to let them know that and I asked for an experienced stylist. You would think being the owner with the most experience you should know what you are doing. I asked for a conditioning treatment - which she basically applied conditioner as with every other time, washed it out after a couple of minutes and told me that was it. I also asked for my very curly hair to be dried and straightened, as I always do when I book the appts. If you don't know how to work with curly hair, then don't take the appt! My hair was left half wet, and extremely big and frizzy...she straightened a few pieces here and there. I was actually angry when I walked out to the door. Not only did she do a terrible job and not finish it, she had the audacity to charge me over $70 for this! What a waste of time and money. I had to home, blow dry my own hair and straighten it all.
Personal and respectful treatment - the best pedicure/manicure ever. Excellent products, the staff takes time to answer any questions and to make sure you leave more than satisfied. Family members and friends have had hair services and were also greatly pleased. Highly recommend.