I have rented from Celebrations on 4 different occasions over the past 1.5 years (always during what they call their busy season). The first 3 were very pleasant and I was really happy to have somewhere local that I could go for renting party items. Recently I had a baby shower and I recommended that my family rent our tables, chairs, and linens from them since they wanted to help out with the shower costs. The shower was a small event, so we only needed to reserve 4 tables with matching chairs and linens. My family called to inquire about their rentals and Celebrations required their payment and reservation 2 weeks in advance, but no other policies about cancelations or changing reservations were relayed to them. There was no contract signed or given, and they were not referred to the company's website. The day before the shower, it was an 80% chance of rain right when our outdoor party was to begin. So we unfortunately had to move it inside. We called Celebrations to say we would just need table linens because we were't going to be able to fit the tables and chairs at our indoor location. They informed us that my family would still be charged for the full amount because you're supposed to give 2 weeks notice and no refunds are given - which again was never relayed to anyone. With ALL of my previous rental experiences with Celebrations, I have just gone in to rent tables & chairs the day of or the day before and have never been required to reserve them 2 weeks in advance. I have even changed what I needed at pickup, and was not charged for what I didn't pickup. Again, these were all rentals during their busy season. So I asked them: should my family have never made a reservation and just called to pickup what they needed the day before or day of? And they said yes, in that case we would have avoided the charges if we just wouldn't have tried reserving in advance - which they REQUIRED us to do when we called. We would completely understand if we had reserved a large amount of tables and chairs, because in that case they would have had to turn down other customers, but this was not the case. We went in there twice to speak with them in person and request a refund for the amount my family did not rent. We told them their policies were never given (which they acknowledged), but they still refused any kind of refund. So we told them calmly that unfortunately we would not be returning because we don't agree with how they're handling this situation. So over a mere $60, they turned us away and decided our future business was not worth it. It isn't about the money for us, it's that we were loyal customers that also gave them referrals, and then they treated us as if our business did not matter to them. We will never be returning; I will invest in my own tables and chairs for future events.
10110 Heaton RdRushville, IL 62681
From Business: We are a family owned company that has been in operation since 1984 specializing in service. Owner in onsite for most jobs to insurance accuracy and quality. We c…
I had a great experience with the sales rep Aaron and his manager Chris. They are some of the best customer service agents I have ever dealt with. I…
Oh my gosh, if you are looking for any sort of formal dress, this store is an absolute MUST. I was in heaven while shopping for my wedding dress! Their actual wedding dresses are quite pricey but if it is in your budget, your selection is almost literally endless. If you can't afford what is on the wedding racks, there are TONS of other options in the non-wedding section. I really want to go back to this store just to look at all the pretty dresses! Everything is gorgeous, unique, and very wallet friendly. The employees are dolls, too. So helpful and nice. The assistant that helped me actually selected the wedding dress I ended up picking! It was a basic black bridesmaid dress but she insisted I try it on and made me see all the possibility it would have once ordered in white. In the end, I got my dream dress and I couldn't be happier with my experience. LOVE this store and I ABSOLUTELY recommend this little gem of a shop!
GREAT store! Visit it often!