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Sears Appliance Repair

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(23 Reviews)

3500 S Meridianste 900, Puyallup, WA 98373

(253) 252-5008

OPEN NOW
Today: Open 24 Hours
63
YEARS
IN BUSINESS
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Sears is the #1 Appliance Services Provider according to IBISWorld Inc. market share data. Call or Click to Schedule your Service. We're the Kenmore experts.

General Info
Sears Home Services has over 6,000 expert technicians providing both product maintenance and repair solutions. Our technicians are industry trained, well-respected and will help keep your products running longer and working right in no time. We are America's #1 appliance services provider -wherever you bought it, we’ll repair it. 24/7 Customer Support. What to expect: Call before we arrive, Estimate before we begin work, 90 day satisfaction guarantee on parts and labor. We’re the largest appliance services provider in the country and we’re right around the corner! Plus, you will save 20% on all in-home repairs! Our expert technicians will process payment and any coupons or discounts at the time of service.
Hours
Regular Hours

Services/Products
  • Sears Home Services is number one in appliance repair. We offer In-Home Repair & Maintenance Services for the following: Washers & Dryers, Refrigerators and Freezers, Cooking Appliances, Dishwashers, Microwaves, Riding Mowers, Snow Blowers and more! We also offer multiple solutions for all budgets, and service most brands regardless of where you bought it. Trust the Appliance Repair Experts at Sears. For expert repair services, Call 1-800-280-5986 for more information.
Brands
3com, Ace, Acer, Addison, Admiral, Adobe, Adobeair, Agrifab, Air Quest, Aiwa, Amana, Ambassador, American Standard, Americana, Apple, Aprilaire, Arcoaire, Ariens, Armstrong, Asus, Ati, Averatec, Bard, Bosch, Bose, Briggs&Straton, Brother, Bryant, Caloric, Campblhsfld, Canon, Carrier, Casio, Cerwin Vega, Char-Broil, Cisnet, Coleman, Comfort, Companion, Compaq, Craftsman, Craftsman Pro, Creative Lab, Crosley, Day & Night, Dell, Delonghi, Delta, Denon, Dirt Devil, Dunkirk, Dynamic, Eager 1, Ecowater, Element, Ema, Emachines, Ennox, Epson, Estate, Eureka, Euro-Pro, Fedders, Fiesta, Fisher, Fisher Paykel, Frigidaire, Fuji, Funai, Galaxy, Gateway, Ge, Ge Profile, Generac, Gibson, Glow, Goodman, Harmon Kardon, Health Rider, Heil-Quaker, Hitachi, Homelite, Honda, Horizon, Hotpoint, Hp, Husqvarna, Ibm, Ikea, Imperial, Infocus, Inglis, Intercity, Intl Cmf Prd, Janitrol, Janome, Jbl, Jenn-Air, Jensen, Jvc, Kawasaki, Kelvinator, Kenmore, Kenmore Elite, Kenmore Pro, Kitchenaid, Kohler, Lawnboy, Lenovo, Lg, Lifestyler, Lifetime, Liquid Video, Lite-On, Luxaire, Mackissic, Mage, Magic Chef, Magicpak, Magnavox, Maker, Makita, Maytag, Mcculloch, Milwaukee, Mirus, Mitsubishi, Modern Maid, Msi, Murray, Nec, Nikon, Nordyne, Norge, Odak, Ohiosteel, Oneida Royal, Panasonic, Payne, Philips, Pioneer, Polaroid, Polk Audio, Portercable, Poulan, Proform, Quasar, Rca, Reebok, Reliance, Rexel, Rheem, Robins/Subaru, Roper, Royal, Royal Sover, Ruud, Sampo, Samsung, Sears, Sentry, Singer, Skil, Snapper, Snow
Payment method
amex, discover, master card, visa
Location
South Hill Mall
Amenities
24/7 Customer Support - 90 day satisfaction guarantee on parts and labor
Categories
Major Appliance Parts, Appliance Installation, Dishwasher Repair & Service, Electronic Equipment & Supplies-Repair & Service, Exercising Equipment-Service & Repair, Lawn Mowers, Lawn Mowers-Sharpening & Repairing, Major Appliance Refinishing & Repair, Major Appliances, Range & Oven Repair, Refrigerators & Freezers-Repair & Service, Small Appliance Repair, Small Appliances, Television & Radio-Service & Repair, Tractor Repair & Service, Washers & Dryers Service & Repair

Reviews

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Shannon M.

04/08/2018

Overall

No stars!!!!!! Horibble people! It has taken 3 appts and now a 4th appt just to get our dishwasher issue fixed and it still isn't. First tech guy broke control panel, did not wear booties in our house and made a huge mess I had to mop up. He didn't even explain what paper I was signing and come to find out it's a liability form that if they damage something in your home the company won't take responsibility, not one of the 3 technicians even explained this clause they just say here sign this so I can start. So please do not sign their paperwork you have the right to refuse to sign that! 2nd tech guy came out put the part on WRONG and left without me even checking the work or anything he didn't even explain what he did or anything just bolted out the door. 3rd tech guy came and wouldn't even do the work because I refused to sign paperwork which is BS because the tech guy before him did the work with refusal. This company is absolutely sexist they totally took advantage of me, a female being the only one home to witness their horrible work. And they put you in a time slot and don't show up or call and let you know they're late or anything. They don't communicate whatsoever. I didnt get a phone call that they were on their way or anything. And here we are 4th tech guy to be scheduled to come out and problem not fixed! Will never buy from Sears again they do shady business with shady warranty companies!!!! Run away people and fast don't buy!!!!!

Paul O.

11/08/2017

Overall
Selection
Service

The repairman called ahead to ensure we were home, and showed up promptly at the scheduled time. He was very courteous the entire time he was in the house. He diagnosed the problem with our washer and repaired quickly. As he did this, he explained various maintenance items and procedures we had been overlooking. After the repair of the washer, he cleaned (for an extra charge) the freezer, refrigerator, stove and dryer. Again as he did this, he would explain what he was doing and why it was important. we were very pleased with the repairman, and the services he performed. We would recommend him and Sears for any appliance repair.

Robert B.

09/15/2017

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Service

The repairman that repaired our washer actually broke the control panel. (See the right side of the picture.) We reported the damage within days of the repair. It took several calls to get them to respond and so far they have sent three technicians who simply look at the damage say they are ordering parts and then we wouldn't hear back from Sears until we called them back to find out what was happening. After several more calls we were referred to their insurance broker offered us $200 to live with the unrepaired damage. We just want them to repair the $1200 dollar washer the Sears technician damaged so that it looks cosmetically correct. (and they never did send us the check.)

Review Image
Sandy P.

07/12/2017

Overall

The guy that came for the maintenance was not even a refrigerator guy. He told me that he fixed stove tops, microwaves, small appliances. He was only her for a VERY short time, and I cannot be confident that he knew what he was doing. I didn't see him do the things other maintenance workers did annually, such as vacuuming, checking the seals. He just ran his hand along the refrigerator part of the unit. Nothing with the freezer. He told me that they were being cross-trained to cover these type of calls. He was a nice man, but when I asked a question, (should the top of the refrigerator be clear) he couldn't answer it. He said he was only trained to do specific things and knew nothing about refrigerators. I expect a trained & knowledgeable individual to check and guarantee my unit.

Rick P.

03/28/2017

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Selection
Service

our problems we called in for repair was the following .(1)TV didn't shut off got warm and broke screen (2)TV wont shut off(3)and volume didn't work. waited a week for service and the repairman said cant fix it screen cracked, we said yea it got hot that's why. he said the repair man no coverage. this is bullshit I paid for protection I should get it its not my fault it didn't turn off and got warm cracked screen . no wonder why sear is going out off business .

Carol R.

01/09/2017

Overall
Service

The serviceman was kind, explained what he was doing and showed me how to prevent the problem in the future. Needless to say I wish I remembered his name so I could request him in the future.

Sue A.

12/20/2016

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Selection
Service

The serviceman was on time, that was a plus. Only to find out that the part for our refrigerator is no longer available? The circuit board? Seriously? I guess it will eventually be a new refrigerator purchase, and I can guarantee that it won't be a Kenmore product. Seriously disappointed. I could understand if the refrigerator was years and years old, but, ours, is not that old.

Lynne S.

07/17/2016

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Repaired door latch when machine would not drain ! Still does not work . Needs to make a return trip have to wait another week . Not good

Chris L.

07/05/2016

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Service

Nice guy, on time ,repaired completely in less than an hour. He had the brain for my dishwasher with him and swapped it out, and also ordered a new Jet dry compartment plug to replace the original one that came loose and melted on the heating element. I will use them again, no question.

Stephanie G.

05/31/2016

Overall

absolutely terrible! took over a month to get service out to fix my riding lawn mower. Technician insisted it was my brand new battery that was the issue despite me telling him I knew otherwise. Refused to consider any other issues. Performed an oil change only, Cost 300.00! The next day I bought yet another new battery. Motor overheated after 15 minutes. Next day I attempted it again. Same thing only it will no longer start at all. battery is now dead. Called customer service 4 times. Arguement every time I asked to speak with the manager. managers also very arguementative. Told me I'd have to wait another 3.5 weeks for them to come back out and there were no other options despite my disatisfaction. Asked to speak to someone above them and was told absolutely not. Told them I then wanted a refund and was refused. Unbelievable that they are still in business. Sears is terrible. Do not use them.

Robin B.

05/22/2016

Overall
Service

It took 4separate visits for our refrigerator to finally get repaired. The technician that came out for the final 2 visits was amazing. He took the extra few minutes to explain every aspect of the problem and the solution. Told us what to expect and how to make sure the parts ordered were delivered undamaged so we wouldn't have an additional wait time and if he had not done that our parts would have been no good because they were delivered upside down even though the box was clearly marked with arrows. I would use this repairman over and over. He made us feel confident with his knowledge and our fridge now works great.

Sharon V.

05/21/2016

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Service

The Service Representative was very knowledgeable, quick to evaluate the problem and then to fix it. He made helpful maintenance suggestions for my riding lawn mower. I will continue to use Sears services for needed repairs. Thank you.

Ardith F.

05/07/2016

Overall
Service

The serviceman was polite, efficient, and he kept me fully informed of the progress. He didn't have the needed part with him so he tracked one down, went to get it and returned and installed it the same day. I was very pleased with the technician and his work.

Debra S.

04/15/2016

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I was so impressed with the professionalism, courtesy and technical skills from the initial set-up of the service all throughout the actual repair. My repairs required two visits, the first technician evaluated the problems, explained the work to be done, answered my questions and promptly completed the repairs. He ordered a part on the spot to be delivered to my home so the next technician would have it available. Every thing went like clockwork and my 25 yr old washer and dryer are running perfectly!

I will certainly recommend this service to anyone.

Harry N.

04/12/2016

Overall
Selection
Service

They arrived within the time limit that was scheduled. Had the part that was needed and replaced was done within 30 minutes.

Just wish that appointments were better than 5 to 6 days for a waiting period

Susie D.

03/06/2016

Overall

the tech was very knowledgeable, nice and quick with his repairs. he was within the arrival time and let me know when he was going to be here

John C.

02/13/2016

Overall

Repair man was on time and figured out what wasn't wrong w the dishwasher and made sure everything was as it should be.

Lynda B.

01/18/2016

Overall

Repairman did a greet job on our washer

would use sears service again thanks again for the great service.

Erica R.

01/18/2016

Overall

Repairman was very professional and spent a good amount of time servicing both my washer and dryer & was very good at explaining everything, however, less than a month has passed and my washer is leaking again (which is why I called for service in the first place) :-(

Gail M.

01/13/2016

Overall

Repairman totally took care of my Nordick Treadmill. Stopped squeaking and gave at a complete look over. Dan did a great job.