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This business has CLOSED(report as open?)
Hours
Mon Closed, Tue - Thu 10:00 am - 5:00 pm, Fri 10:00 am - 7:00 pm, Sat 10:00 am - 6:00 pm, Sun 12:00 pm - 4:00 pm
Payment method
mastercard, visa, discover, amex
Neighborhood
South Hill
Categories
Scrapbooking, Craft Supplies

Reviews

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jessicamd

02/19/2013

Overall

First of all the return policy is horrible! BUYER BEWARE! They will not return, exchange OR offer in-store credit for paper. No exceptions! Even if you change your mind at the last second AND TELL THE CLERK AS THE REGISTER IS CLOSING! Once the register is shut your stuck with what you bought. Which is exactly what happened to me. I changed my mind about what I was buying and told the clerk that I would rather not get the paper just as the register was closing with my money in it (I paid with cash) and she refused to give me my money back. Literally 30 seconds after taking my money, when I asked for it back she strictly enforced the return policy. She did offer in-store credit. What is worse is that when I requested to speak with a manager I was completely road blocked. They leave this poor girl UNATTENDED WITH NO VIDEO SURVEILLANCE OR ACCESS TO MANAGEMENT even in the event of a customer complaint! 24 hours later and a detailed hand written letter the owner finally called me. This was after I spoke with the "manager" earlier that day who also strictly enforced the policy regardless of the circumstance and delivered it with a not so nice tone, ARGUED WITH ME AGAIN, and very rudely explained that she needed to help other customers. I thought, "am I not a customer?"...apparently not. Or at least not a customer they cared about. The owner ARGUED with me to justify the situation. There was no empathy, kindness or sincere apology for the situation. I used to love shopping here and loved their inventory. As an avid "scrapbooker" I was always impressed by the products they carry that you can't find anywhere but online usually. The staff was always nice but after this experience I will never be back. The way I was treated as a customer was ABHORRENT! I've never seen such an unprofessional, rude, inconsiderate business practice in my life. If you love to scrap book and love boutique craft stores this is great. I will hand it to the owner for choosing great stuff but BE SURE, absolutely sure that you want what you're buying before you even approach the register.