PT&A regularly goes out of their way to take care of their customers. For example: A Cooper tire on my brand new minivan picked up a large nail at the edge of the tread (plug repair won't work). The tire mfgr's road hazard warranty applies only to tires purchased retail - not to tires that come on a new car. The car dealer told me, "Tough luck." PT&A told me, we'll call the mfgr and see if we can't get them to underwrite a discount for "customer relations". It took about 10 minutes of PT&A's time on the phone, but they got me about a 40% credit (on top of a good price on the tire in the first place).
21800 Towncenter Plz Ste 277Sterling, VA 20164
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
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I was using another local garage, needed an oil change, and they couldn't get me in for a few days. I called up Pville T&A, and they got me in that day. Not only that, they did it with a smile and a sense of humor. That small-town feel is what got me hooked. Since then, I've had oil changes, tire replacements, and other projects done there. They also have given free advice when it's a project I can do myself. Great folks, good work, prompt and friendly.
After taking my fairly new car to Sears and being told I absolutely need new tires due to some odd wearing. Felt like they were just trying to sell me tires. Took my car to P'ville Tire and Auto. Tires needed to be balanced badly, which Pville Tire did quickly. An hour later I drove my now quiet car home with a much, much lower repair bill than new tires. When I need new tires, I know where I'll be going. GREAT service and love that it's local.
Had an accident, hitting a bike wheel on the road on Sunday night. Monday morning I took my car to Purcellville Tire and Auto and they took me in right away. The tire could not be repaired so I optioned to get a new set of tires. They had me back on the road in less than an hour and a half and they were extremely friendly. The experience was very pleasent as always.
My car came in for inspection and the front desk was very polite and very professional. The car was done within the time frame that was given to me and I received a call promptly to pick up my car. I also was told on some items that needed to be fixed and was given a quote that was seemed reasonable. I will definitely be back for more service.
They were very busy in the morning, but still squeezed me in for a oil change and rotation, and I was out in about a hour. Try to come here all the time for these services. They do a quick check of the vehicle as well, but don't go poking around looking for "other" issues which I did not request. very happy!
Fast and friendly. Women at front counter very helpful explaining what I needed for auto registration. Inspection, oil change and tire rotation handling very quickly and pricing very competitive. Good to support local business that delivers! Will return next time I need auto service. Thanx very much.
I came in without an appt. but still received fast service. Ladies at the front desk were efficient and courteous. While waiting, the atmosphere was inviting and friendly. I truly enjoy the efficiency and good service at the Purcellville Tire and Auto and will continue to patronize their services.
Have always had excellent customer service when having each of my three cars serviced. They are very knowledgeable and continue to service my cars in a very timely and professional manner. I will continue to recommend Purcellville Tire and Auto to neighbors and friends.
I had a slow leak in my right rear tire which they quickly found to be a screw that had embedded itself in the tire causing the leak. They repaired the leak immediately and I was ready to roll about a half hour after I brought the car in. Great work!!