We could hear a leak in the walls in our master bathroom shower, so we called Ray's Plumbing to come out and see if they could repair the leak. We had the water shut off when they got here, so they turned it back on and listened around for the leak. They told us that they agreed that there was a leak, but the detection equipment was not available until later. They told us fixing the leak would likely cost $800-900, or we could have a re-pipe done for $5000. They left and said that they would call when the detection equipment was available. They charged $59 for the service call and $92 for "diagnostics". I understand and expected the service charge, but to charge $92 dollars to tell me what I told them over the phone before they came out (i.e. I have a leak) and call it "diagnostics" is unacceptable and a rip-off. We called the owner to complain, but he just told us that his guy was here for an hour and that is the cost. Most of the time he was here, he was trying to track down the detection equipment. I would not use or recommend this plumber. UPDATE – Dave at Ray’s plumbing sent us a letter in reference to this review. The letter stated that they had stopped the charge to our credit card. They basically explained that there was a misunderstanding of the events that took place and they apologized for things not being explained properly. We are pleased that the company took the time and effort to rectify the situation and send the letter. I have updated my rating accordingly. I believe that issues will arise for all companies no matter what the industry, but the sign of a good company is one that is concerned about customer satisfaction and makes the effort to provide it when an issue occurs. Thanks, Dave.
Happen to stumble on this, and have been using Biogurd chems for 12 years and find them to be superior. Called the factory a few times for tech info…