These guys were the great as far as selling the boat.. Now that said , the customer service was the worst I have ever experienced... As of today 02/12/2013 I still have not been paid for a boat that was sold on 1/11/2013.. I was almost never called.. I had to go in or call about everything on the boat ... I never got calls returned I was never left messages nothing.. the boats gone to the new owner the marina has there money the bank has there's I have nothing... I was told I would be paid within 10 working days of the sale of the boat... you can do the math its been way more then 10 working days.....its been over 1 month calendar days... So in my opinion I would save your self the $1000.00 like I was charged for selling the boat and sell it your self these guys were no help to me Im now told another week before I get my money.. I highly do NOT recommend this place for consignments unless you can wait months to get your money 10 thumbs down...
While we were traveling out West on a 13,600 trip in our motor home, the Onan diesel generator failed. I took it to an RV dealer out West, and they said that it ad to be seized up, and that we needed a new generator that would cost $14,000. We had bought an extended warranty from the big RV "club", but, to make a long story short, they refused to pay to replace the generator. So we made the rest of our trip without using the generator. When we got back home, we took it to Charlotte RV and Marine, they looked at the generator, and said that it was repairable. They must have been much more thorough at describing the cause of the problem and what it would take to fix it, because they got the warranty company to pay to replace the bad components. All I had to pay was my $200 deductible. THANK YOU SO MUCH!!!
I knew from day one when I came in with my daughter you were sincere when you told us you would help me and my RV. In today’s world not many people really care anymore! It’s all about them and the money. You are definitely “different” and I want you to know how much I appreciate your help. I will never forget the confidence you tried to instill in me that we would “get ‘er done.” As a result I would never hesitate to make a referral for a nano-second. I also believe in “Universal Law.” You get back what you give out. Therefore lots of good things are in store for you! Again and again my thanks and appreciation.
What a nice establishment you have and what a great venue for boat owners to sell their boats! Mark, my salesman, was great. I started my own business and ran it for 35 years before retiring to Punta Gorda over a year ago, so I do have a good understanding of business. Folks like you at Charlotte Marine and RV really go the extra mile to take care of your people. The boat and trailer I bought from you are exceptional and were delivered within 6 days of purchase. Very happy with your staff and the quality of service I received.
I took the truck to Charlotte RV and Marine and they quickly found that the shop (the one I went to before) that had wired my truck for towing had not connected the wires correctly. They straightened out the spaghetti mess of wires. When they were done, they hooked the truck to the trailer and now everything works right. I learned a lesson about letting big merchandisers install things!! It is good to find a family-owned business with a great staff. I will be back when I need service on my trailer.
The adjuster from my insurance company sent me to Charlotte RV and Marine to fix the damage on my 2008 Glastron boat. I live in Estero and I had never been to Port Charlotte. Lenny was very helpful with the insurance claim. I was afraid that the boat would be declared a total loss, but Lenny and the adjuster made an agreement. The boat was repaired perfectly. When I came back to pick it up, I was surprised at the beautiful fiberglass work.
We have a 2005 Beaver motorhome. It is a really well-built coach with quality cabinets. But the interior decor looked dated. Charlotte RV and Marine replaced the flooring and reupholstered the furniture. They did some repair to the clear coat paint on the outside too. Now we are not embarrassed to have guests in our motorhome, it looks "modern" again. Price was very reasonable and we cannot find any flaws in the workmanship.
We broke down with smoke coming from the brakes on our motorhome. Charlotte RV and Marine arranged towing. They let us stay in our motorhome hooked-up at their facility until Monday when they could get the parts they needed to fix it. All I had to pay was the deductible on my Coach-Net extended warranty. Thank you for getting us back on the road quicker than I ever expected. Gary was very understanding. Thank you so much!!
I shopped high and low for the best price for Michelin tires for my 2006 Essex motor home. It has 8 - tires, so it was worth the 1- hour drive from Naple to Charlotte RV and Marine in Port Charlotte. They balanced them perfectly. I made an appointment so the tires were installed while I waited. They said I could have hooked - up and spent the night, but that wasn't necessary.
We bought a used motor-home there. We know that motor-homes are high-maintenance. We were really pleased that everything worked the way it should when we picked it up. And Gary was very thorough in showing us how to operate everything. We must have taken 2-hours and he was very patient. Good place to buy a used motor-home if you don't want to have to fix it yourself.