I used to love going to this place but no longer. Karaoke nights are done and Latin nights will be done very soon if they aren't already. Alfredo, the heart and face of the ZZU, has been "let go." Other employees, who made this the place to go, have left. There is no reason to return to this bar because those employees who made the experience special are no longer there.There are no more "awesome bartenders" or "aware bouncers" let alone karaoke. No point in visiting this place ever again.
3. The Hilltop
928 NW Olsen StPullman, WA 99163
From Business: Property Location A stay at The Hilltop places you in the heart of Pullman, convenient to Washington State University and Martin Stadium. This hotel is within the…
The food was poor and the situation was handled poorly.I ordered the special - a steak diablo pasta. Being a special, I would expected a far better dish. However, the quality of the meat used was quite poor. It was tough and full of grizzle. Since it has cut up into smaller pieces and buried within pasta, this meant that I only discovered this when I ended up with pieces of meat that I could not chew.My waiter handled the situation as best he was empowered to. Quite curious to me was the fact that the meal was discounted 50% (by a manager who did not come over to address the situation) and presented with the final bill.Although the manager later came over to "solve the situation", it just didn't work. The situation to solve is using better quality steak for a special. Unfortunately, I can not see a way to ever go back.(I would have followed up with the owner, but apparently there is a policy to not share email addresses. As such, my only recourse is to post my experiences on line.)
This is how the manager responded to a negative Yelp review. Would you feel good supporting a business with this type of management?DEAREST Mindy, You and your group have one our annual award for "Moms Weekend" ... It is an award that we facetiously give out every year to the one room that deserves it the most... Every year without fail (only on WSU "Mom's Weekend") there is a person or room of persons that stand out as angry, complaining, unhappy, miserable, life hating "Moms"! YOU and your GROUP have won that prize!!!! We literally take bets the week before...and the winner takes all! It's not a big bet...just $1...but it is fun to watch and see which one of you are going to win! We all thank you at the Manor Lodge for giving us a little entertainment in our otherwise not so droll lives... The housekeepers were especially amused at your lack of comprehension about turning your facet to get HOT water!! 3 times the girls at the front desk explained to you that the facet had been reversed by the plumbers... ...a 3 year old went to your room and found hot water within 15 seconds... You are an idiot and we will no longer be accepting reservations from you or anyone in your party. We will be sending this letter to ALL of the hotels & motels in the area..so that they too will be able to refuse you service in the future! SO, so sincerely, $@$@$@#@@ Manager
You should probably should stay here...it was very quite during the night and the rooms were very clean and smelled fresh...not what I expected since it is an older motel. The "deluxe continental breakfast" (as they called it) was very nice and the coffee was the best I have had for some time! The manager was a crack up and the housekeepers were very...very easy on the eyes...also the price was very reasonable!I will definately be back and I will definately stay at the Manor Lodge Motel!!!