We arrived for a 9:00 appointment at 8:00 . We were greeted by a Patricia you said we were in the computer but could not help us because she did not have a fax or paper work on us. We drove up from Trinidad. She said she was going to check the fax machine. She did and said there was nothing and could not help us. We went to Walmart as we were leaving Pueblo I called her back and asked her if she may of got a late fax She said no. So when we got home on our message machine at home she said she had found it. I called back and said it would be another two hours for us to get there. She asked for Monday I told her they were predicting snow. She said she would call her boss and see if she could stay. RUDE she left me on the phone where I could hear her and the boss. She stated a lot of untrue fax not only could I hear her but her boss too tell her Why did you answer the phone.follwed by her laughter at her boss remark. Expertise noneProfessolism 00000000000000She said to her boss they had no info that was the only truth because when they call Friday they set it up . They are not our doctor they work thru the va not us. Before I left I called onstar since we had seen them once and had to get directions there I got there name and phone and address which she did not tell her boss another lie. She did not recognize the company or have any info.