Have had several experiences with Saia over the last 5 years or so and almost everyone has been bad. They service our area from Pueblo terminal but no one answers phone there or calls to make delivery appointment etc. They presume that your shipment can sit until they feel like delivering it and that is always day or more late. Do not have any idea or care about consignee delivery hours. Do not know how this company is still in business and definitely do not know why any shipper would use this carrier.
Never seen a company like this! No one answer phones; there is no voice mail, and no one ever contacts customers! Package had been sent for two weeks and there has been no one to speak with! Very unprofessional and unbusinesslike!
Placed an order on Monday from a business 3 hrs from us. Order had to be shipped truck freight. It was pickup the day I ordered. Friday they tried to deliver after 5pm we were not here. No one had called saying that they were running late, what time do you close, and can we make arrangements for someone to be there? Here it is Tuesday 7 days later NO PHONE CALL still to communicate with me and try and get my pallet delivered. So after 1 to 2 hrs talking to several different people, never getting to speak to a person in Pueblo, finally someone has sent an email to Don for him to contact me to let me know for sure if the pallet is on the truck today and make arrangements for drop off. Hopefully I hear something this morning so I can let my customer know what is going on. Who is not happy at this point at all.