2230 N University Pkwy Ste 10A, Provo, UT 84604
Primary Phone: (801) 373-1000
Local Calling: (801) 373-4550
Phone: (801) 373-1000
Phone: (801) 375-8000
Phone: (801) 373-4550
Phone: (801) 377-3413
Fax Number: (801) 373-8634
TollFree: (800) 720-9444
Wheelchair Accessible: Yes
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We are sorry that you had a bad experience, Nose pads are difficult to fix considering the weight of the glasses itself and where they sit for a long period of time will more than likely leave a mark where the nose pads rest. Adjusting the pieces to another spot will also leave a mark similar to the first ones. Please come in and we will be more than happy to work with you.
Craig retired and with him, so did the customer service. I've had to argue with the girl who now fits glasses. She tried to tell me that she couldn't adjust my glasses to prevent the huge red dents on the bridge of my nose. That, in fact, these glasses fit that way. After insisting, she begrudgingly adjusted the nose pads. Now, they aren't painful. She also didn't clean my lenses after she put her fingerprints all over them.
This is the second time I've had to insist she adjust my glasses. Oh, I wish Craig were still there.
Still going to Dr. Lewis, but taking my optical business to Costco.
I've been going here for years, and have always felt taken care of. Any questions I have are always addressed, and Craig makes picking out new glasses pretty fun. The staff are friendly and Dr. Monson is through. I would really recommend this office to anyone looking for a new eye doctor.