The customer service is the worst!!! I can not get over it. I have been waiting on Wal-mart gift cards for 14 months now, I have been calling the office in Orem for 3 months now asking them Why didn't I get my gift cards for the 8 passes I got June of 2013? They said "walmart thought we had something illegal going on so they only send us a certain amount out each week! What a joke! I have talked to the "fulfillment team" so many times it's sad. They keep asking me for my address and how many passes I had bought. They even told me if I redeem the vouchers they gave me it should only take two weeks for them to come, I redeemed the vouchers and one month later after lots of calls not one person at the corporate office can tell me what is going on? Do they have any adults working for this company, they do not return calls. And to make things better now there phone system is not taking calls. I called 6 numbers. not one of them gets you a live person on the phone. I had 3 family's going to this Park for 2 years now, But if anyone asks me now, I will Tell them my story and let them make the choice, after all it looks as if a bunch of teenagers run this place. This company really need to work on there customer service!!! One tick off Mom
My main problem with this place is not the attractions, but it's the customer service (or lack thereof). I live about 35 minutes away from the park and was really looking forward to going down water slides on a hot summer day. I pull into the parking lot thinking, "My, this is funny! I thought more people would be here on a Wednesday! Wow, I guess weekdays ARE the best days to come." Nope. Turns out that the park had closed early that day due to construction. Why hadn't this tidbit been posted on their website?? I was mad that I had driven all the way there for nothing, so I went into the office hoping to get some kind of explanation. Their explanation as to why it wasn't on their website: The website was down. Um, no it wasn't. So then I told them that I had driven a ways to be here, hoping to get some kind of apology (or gas money, hehe), but all I received was, "Have a GREAT day." I had gotten the Pass of All Passes sometime in March/April at the Orem Trafalga. On my card, I was supposed to have a $15 food credit. So, here we are a couple of weeks after my first experience with the "office people". After having fun on the slides, we start getting a little hungry. So, we go up to the food counters and order our food, then hand the girl our cards with our supposed food credits on it. The girl looks at me confused, in such a way that said, "Uh, cool. You have a card. But I need MONEY." So I asked what the problem was. She said there was no money on the card and that I needed to talk to the people in the office. We go to the people in the office. Tell them what happened. The girl looked confused. Her look said, "Wait, people can have money on these plastic cards??? Wow, that's news to me!" She didn't know what to do so she had to get a supervisor. The supervisor asked us when we had bought our passes, and where we got our photos taken, etc. We told her we redeemed them at the Orem Trafalga. Then a lightbulb went on in her head, like, "Oh, okay. These people AREN'T lying about supposed to be having food on their cards." She then told us that the Orem Trafalga people are basically idiots and that they don't know what they're doing over there. Hence, they never gave us our food credits. Then she asked me how I'd gotten into the park. I was like, "Um...with my card..." and she's all, like, "Oh, that means security's not doing its job because the Trafalga people haven't activated your card to give you access into the park yet." I then explained that this was my second time into the park. She had to go get her manager. Basically, all we really wanted was our free food, right? So, the manager comes out and has to do something to my card to give me access to get INTO the park--the park that I had been in twice within the past month. Manager leaves, and supervisor takes over again. Told her about the food thing AGAIN. I guess she had forgotten why we came to the office in the first place. She told us she had to charge us a $3 tax on the $15 food credit. DUMB! The food was supposed to be free. I had already paid for it on my Pass of All Passes! Well, we didn't have our wallets with us, so the girl was like, "Well, I can leave a note on your card so that the next time you come in, the office people will know you need to pay the tax to get the food money." All in all, we NEVER got any food that day at the park. And now I know that the security guards suck at their jobs. And, apparently, there is no real communication between Seven Peaks and its Trafalga partners, who, too, are apparently retarded.
POOR, POOR Customer "Service"!!!!