My wife and I have only been here a few weeks. The location is fine, the rent is fine, we have no immediate issues except for the parking, and i'll be honest, it's a nightmare to work around. I do take the accountability of not initially realizing we would not receive 2 permits for parking in the lot, only 1, but I do feel that this is generally unacceptable. I feel most couples or even small families living at Cambridge have more than one car. I fear we are going to be on the wait list a few months waiting for this second permit. Management was not really a huge help in answering questions about what I should do with my car, as my wife is the one who is having her car at the Cambridge parking lot.Each night since moving in we have to drive both cars to a location 1-2 miles away, try to find a location to park my car in congested Provo (a lot of the time it takes 10-20 minutes), and drive back home with my wife in her car. The next morning we take her car to wherever my car was placed (usually on a side street) and then back track to work and school. I do not mean to leave such a bad review but I do feel like people should know when they move to Cambridge what they should be looking forward to. As to notify management as well, I'll have to leave a review on each review platform and hope this can be resolved soon!
Beware shady management practices. I wish we would have read other reviews of this place before sending our daughter there to live. It appears the manager has some underhanded deal with the towing company that polices the place. My daughter paid for rent and also paid extra for parking. After her first night, she came out to find a boot on her car and a note saying it would be $60 to remove it. We contacted the manager and proved we had paid for parking. He said he didn't care and we would still have to pay the towing company to have it removed. It's a real shame that this housing complex is associated with BYU and the church. They should be ashamed to take these students money like this. I hope that BYU will look into this and maybe even remove them from their approved housing list.
It is okay to live there, but the maintenance takes at least 2 weeks, even for emergencies. Also, don't expect to receive a deposit back. The apartment was super dirty when we moved in and they didn't even want to clean it. And then when we moved out they spent our whole deposit on "cleaning fees," and they didn't even clean the place. It's a cheap apartment, but their maintenance sucks and they steal your deposit. The laundry machines eat your quarters, and don't work half the time. The machines also leave wierd grey marks on your clothes. Also, the neighborhood is notorious for car thefts.
I only write this rating to warn others of the horrors of heritage court. This place is truly the most disgusting place I have lived at. You move in and the place is dirty and sticky. The dishwasher smells like something died in it, and putting in a maintenance request won't fix it. They came in and said its brand new, and ignored the fact that when I turned it on the steam smelled like spoiled eggs mixed with sewer water. I told them the water was gray when I ran it and they said it was fine. They then proceeded to tell me it was fine when my husband and I took out the filter and there were cockroaches and all sort of maggots in their. Yes disgusting. Basically the basic the necessities of life are not provided here. When it comes to the water, they shut it off whenever they want and when it comes back on it turns orange. Sometimes they turn it back on and there is not hot water. They shut it off unexpectedly one night and it wasn't on for the rest of the night so I had to go shower at my parents house who luckily live here. The carpet cleaning is a lie, they come in don't even vaccum just pass the water vaccum over it and leave it smelling gross. The manager Deborah is a liar, no matter what she says, she lies. Sure she will deceive you with her charm, but she is disrespectful to all her tenants. She does not care if things are breaking down, if the AC does not work. Which brings me to the last reason you should not live in heritage court. We borrowed an ac unit because our air conditioning was not working and they claimed it was. So we had it propped up and working, and they came in and took it away, AND took away our own AC unit that was worth 300$. They then proceeded to claim it was theirs. Finally after much discussion they returned it. So not only is this place disrespectful, they are dishonest and come in and take your stuff. I should've called the police and reported them for theft. JUST DO NOT LIVE HERE IT IS NOT WORTH IT. Price is cheap, but its a dump.
-No hot water for the whole month of December-Very poor internet for $25/mo (the residents submitted a 100 signature petition about it and they told us they weren't changing it and that we could always move)-Community heating and ac. There's a big unit on the roof that services all the apartments. We split the bill evenly. People overuse it and run up the bill, then everyone else has to pay for it.-Poor AC. We have roasted for two summers now. (after 2 months of complaining they gave us a portable AC unit, but we had to pay electricity for it on top of the "AC" that wasn't working)-Frequently have water leakage from our ceiling-They don't plow the parking lot in the winter. It becomes a sheet of ice for about 3 months.-On site laundromat has half-sized full-priced washers and about 1/4 of the machines are out of service at any given time
Absolutely do not live here!! When we moved in, all of us noticed the apartment looked nothing like the apartment they showed us. The paint was yellow and peeling off the walls, a things were held together by duct tape (the couch and microwave) and the cupboards were disgusting and peeling. There was a giant hole in the ceiling of our bathroom, which we later found out was due to a sewage leak from the apartment above, which the girls before us had to deal with. Gross!!The entire year, any time we had maintenance requests, the office would not take care of it. I had to go down to the office every day for a few weeks and angrily confront them before they would do ANYTHING. When they did, they found the easiest, most temporary solution to the problem and I would have to deal with the problem again later, going through the same exact process. Our apartment was particularly bad. The power would go out about once every week or two. It got progressively worse the longer we lived there, to the point where it went out multiple times a day. Management did nothing to fix it. Because the after hours man was so unhelpful, we actually learned where the main breaker box was ourselves and flipped it every time the power went out. We all loved living together, but we couldn't wait to move out. When we did, we did a thorough cleaning of the apartment, though one roommate did not show up to clean. My other roommate went in the day of cleaning checks and asked if we passed, and the manager said we all did except for the one roommate who did not clean. When I got my refund check, it said I failed the cleaning check and took out most of my deposit for it.
This place is a nightmare. The staff are less than worthless. I had black mold growing in my apartment and informed the staff about this as soon as I saw it. After 2 weeks of multiple phone calls and maintenance requests and nothing being done about the problem, I bought an at-home black mold testing kit from the Home Depot and confirmed that it was, in fact, black mold. I took the petri dish that was nearly overflowing with the mold sample into the front office to show them that it was a real problem. They then became angry that I took it upon myself to test for mold and told me they would get around to fixing the problem. I told them I was moving out because they were refusing to fix the problem and renter's law in Provo gave me the right to move out without consequences and they had to return my security deposit in full. A month after I moved out, I received a check for approximately four dollars. The staff took it upon themselves to charge me another months rent and took it from my security deposit even though they had no legal right to do so. I have tried to contact them multiple times and always am given the promise that "someone will get back to [me]" and they never do. Avoid this place at all costs.
Very Disappointed! They charged us an extra months' rent because we didn't tell them in time that we are moving out when our contract expired. An especially lame way to treat residents of two years. I would not suggest for anyone to live here.