Bad Customer ServiceThis location was recommended to me for replacing/repairing windows in my home. We went to visit the store, and spoke to Tony, who took down my information for his window tech to contact me.The next business day, I got a call, and scheduled my appointment, and took the time off work to make it happen. Flash forward to the Friday morning that the appointment was scheduled for. 9am was the appointed time. After half an hour of waiting (traffic, or just being a little late), I call to ask where the tech is.Upon speaking to the first person that answered the phone, and explained what the situation was, she took my info, and explained that she would investigate, and call back. Less than ten minutes later, Tony had called back. He explained that the tech wasn't doing because he was "working on another job." He offered to reschedule on Monday morning, but losing another day of work for this isn't worth the uncertainty if the tech will decide to come or not.No call prior to explain this; just leaving me high and dry, and losing a day of work, for a contractor to not even call to say he wasn't coming.
2745 Pawtucket AveEast Providence, RI 02914
1703 Mineral Spring AveNorth Providence, RI 02904
From Business: Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor…
24. The Home Depot
100 Stone Hill RdJohnston, RI 02919
From Business: The Home Depot #4286 isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Johnston, RI residents. Let us help with …
went in there to get a key copied. the key didn't work so I had to go back again. That key also did not work. Called the store just to let them know that they might want to check the machine for a malfunction because none of the keys work. That I did not want a refund but just figured I would let them know. I was told that it was my fault and it was a malfunction with my key. my key works fine and has worked fine for years. the attitude I received was ridiculous. I will never go back to the hardware store again