Mt. Pleasant True Value Hardware
249 Academy Ave, Providence, RI 02908
Phone: (401) 521-4335
Bike Parking: Yes
Price Range : Average
Services: Patio Furniture, Weber Grills, Outdoor Power, Lawn Care, Generators, Gas Cans, Wet/Dry Vacuums, Sump Pumps, Flashlights, Emergency Radios, Propane Tanks, Solar Lights, Ladders, Mailboxes
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Bad Customer Service
This location was recommended to me for replacing/repairing windows in my home. We went to visit the store, and spoke to Tony, who took down my information for his window tech to contact me.
The next business day, I got a call, and scheduled my appointment, and took the time off work to make it happen. Flash forward to the Friday morning that the appointment was scheduled for. 9am was the appointed time. After half an hour of waiting (traffic, or just being a little late), I call to ask where the tech is.
Upon speaking to the first person that answered the phone, and explained what the situation was, she took my info, and explained that she would investigate, and call back. Less than ten minutes later, Tony had called back. He explained that the tech wasn't doing because he was "working on another job." He offered to reschedule on Monday morning, but losing another day of work for this isn't worth the uncertainty if the tech will decide to come or not.
No call prior to explain this; just leaving me high and dry, and losing a day of work, for a contractor to not even call to say he wasn't coming.
went in there to get a key copied. the key didn't work so I had to go back again. That key also did not work. Called the store just to let them know that they might want to check the machine for a malfunction because none of the keys work. That I did not want a refund but just figured I would let them know. I was told that it was my fault and it was a malfunction with my key. my key works fine and has worked fine for years. the attitude I received was ridiculous. I will never go back to the hardware store again