Artistic Auto Body
731 Chester Pike, Prospect Park, PA 19076
No coupons available
This place is a perfect example of the rip off auto body shop stereotype. I went here to get my motorcycle painted. I had 10 parts that needed to be sanded and repainted black with gold lettering. I was told 2 weeks and $800. After the estimate I bought new pieces, so they only had to paint 4 pieces plus the helmet and only sand and prep 3 pieces and the helmet instead of 10. After 2 weeks they didn’t even touch the job. When I asked when they would be done they kept saying “next week”. After 4 weeks they finally painted the pieces black and told me I had to tape and sand them for the gold. I told them that I had stencils for the lettering and showed them that if they are left on too long they leave a residue. I was told by the person on the phone and the painter that it wouldn’t be a problem. I sanded and taped them just to get things going and came back the next day with every thing ready to go. Another week passed and after pressing them to finish the job, they rushed to get things done and called me complaining that the stencils left residue.
I told them that they would do that if left on too long.They said that they will handle it and to pick up the pieces tomorrow. When I went in all the lettering had scratches and imperfect lines. On top of the imperfect lines they also cleared over the residue. So I was left with tiny bumps and dents all over the logos. The owner George tried to say that the imperfections were normal and there was nothing they could do. A week later I was putting a decal on the helmet and when I tried to reposition it the entire paint job came right off and you can see that they didn’t even bother to sand the helmet and prep it before painting. I called them about the helmet and the “Lifetime Warranty” to get the helmet fixed and they said they would give me refund and that they were done. I was told to come in with my receipt and get the refund.
After arriving there I was confronted by the owner George who proceeded to yell at me and blame me for the crappy work. He refused to give me a refund or redo the work and told me to come back tomorrow for the refund. Since he is the owner he could have easily given the refund, but he just wanted to play games and be spiteful. Not only is this unprofessional, but for a grown man to play childish games speaks volumes about his personality. They took 5 weeks to do a simple paint job. Most places you drop off your job and they do all the work. Here they had me do all the time consuming work of sanding and taping up the pieces. Then when they screw up, they had the audacity to literally scream at the customer and blame me. As if anything I did made them take 4 weeks to even start the job or that it was my fault that they didn’t sand the helmet to be painted. It is difficult to find a good auto body shop, but I can honestly say that any other place would be leaps and bounds above these guys. They don’t care about the customer or take pride in their work. They just want to collect insurance money. Go somewhere else and get the job done right. At the very least you won’t have to deal with the man child owner.
The worst shop I've ever dealt with. Took two weeks to give me an estimate and had no interest in doing the work. Wouldn't even put a set of wheels on the car so I could pick it up - I had to come out there on a Saturday and do it myself. This shop has all the work it can handle and more than it deserves. There are lots of other shops nearby - go elsewhere or get frustrated.