Notify your Abbey Carpet & Floor dealer in writing. Be sure to describe the specific problem, and to include a copy of your invoice. You must also provide the proof of proper maintenance with invoices from a professional carpet cleaning company at intervals described in the warranties. Your Abbey Carpet & Floor dealer will take appropriate action.
Tile and Grout Cleaning
Cleaning techniques vary depending on the installation and finish of the floor. Hardwood floors with a urethane finish should never be waxed. They require cleaners that won’t leave a film or residue. Manufacturers of “Pre-finished” hardwood floors recommend their own specific products designed for their floor’s routine maintenance. Never use products intended for other flooring types like vinyl or tile cleaning products.
A new rug may shed when vacuumed for the first few times. Wools especially do this, but some synthetic fibers also will. This is not a defect, and is normal. Do not worry, your rug is not falling apart, it is simply the “extra”, loose fibers coming out. This will stop soon after a few vacuuming’s.