We have received our new parts and have installed it. We cleaned what we could of the mess that gets on my clothes. I feel that the gentlemen should have removed the entire tub so we could have cleaned the gunk underneath it. Even with the new parts I am still getting some gunk on my clothes. I will never buy another washer like this. Will purchase an old fashioned washer with an agitator. Its terrible that we have to clean the gunk out ourselves when we pay Sears to take care of our equipment.
I have NEVER had a bad experience with Sears repair service people. One of two gentlemen usually come, both are very knowledgeable and very helpful in answering all my questions. The last serviceman, who is here most often (I have many appliances that are serviced), is a real gem and truly knows his business. Don't know what I'd do without them.