Bridal Boutique & Alterations
8168 E State Route 69, Prescott Valley, AZ 86314Add Hours
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The most horrible experience! I wanted to get a new zipper put into a dress and dropped the dress off with the store owner on Wednesday. She told me to return to the store a week later, the following Wednesday, to pick up the dress between 12PM and 2PM. When I returned a week later to the store, nobody was in the entire store but the doors were open. I called out "hello" and nobody answered. I sat down and waited...nobody came back. I went back outside and dialed the number on the front of the store, nobody answered. I went back inside, sat down and waited longer. Finally, the owner came through the back, her dog running up to me and barking and growling. She was nowhere to be seen so I yelled again. Finally, she came to the front and didn't even say she was sorry for being gone and for my long wait. She had another person with her. She just looked at me all confused and asked if I needed help and I said I was there to pick up my dress. She looked all shocked and rambled on and on about how she had forgotten to do the zipper on my dress. She asked if I wanted to wait to get it done and I said "I guess" and sat down. She then went to the computer with the other woman and started to talk to her about a completely different subject and just left me sitting there, my dress still hanging there. I got up and explained that I was leaving, with my dress and for her not to worry about doing the zipper. I have absolutely no idea how this woman is running her store or how she can survive on such poor customer service!!! Warning to everybody: Do not go there. Worst customer service ever.