Galpin Ford, Inc.
1000 Sandretto Dr, Prescott, AZ 86305
Fax: (928) 778-2557
Ford Motor Company
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They lied to me on multiple occasions. I asked if there was any other way to get a key for my Mazda 3 2011, other than spending $350 through them. They said no. You can go to True Value and get one for round 70 or 80 bucks. They can program it just the same as your other keys. Also you can order a new plastic shell for your key on eBay if the old one is worn out and falling apart. You just have to transfer all the internal components to the new shell. I asked the service writers at Mazda if there were any chips in the top piece where the key rotates and flips and they assured me there was not. That was until I came down to program my key and the technician said yes there was a chip in there. I went home and found the chip on the old key, moved it to the new key shell and my car started no problem. And that was only a few of the lies they told me. If you don't know and you tell me your sure that's the same as lying. Just tell me you don't know. People, check YouTube
This is also the Prescott Mazda dealer, but unfortunately, they hate Mazda. Both times we bought a car there they tried to sell us a POS Ford instead before finally relenting and letting us buy what we wanted.
The first car we bought had an aftermarket alarm installed, then crudely removed, leaving connectors and screw holes in our new interior.
The second car was delivered to us without the proper dealer prep being done, including still having the shipping pressure in the tires still, which is MUCH higher than normal, and dangerous. If letting some air out was too much trouble, what other tasks do they not bother with?
We also have to wait for certain days when their "Mazda guy" is there, even if we just need basic service that any competent technician could perform. When we did take it for an oil change, and to have a minor noise checked, they supposedly did that, plus a full inspection and rotation, but my wife was only there an hour from arrival to departure, and I saw no signs of fresh work being done, like dust being scuffed, etc.
Their parts department is also a joke. I've never seen people with less enthusiasm, or sense of urgency. Like with sales and service, anytime I've gone in for Mazda parts, the guys there knew NOTHING about Mazdas, and clearly weren't interested in helping me get my parts.
I've complained, but every time was met with a smug attitude and deaf ears. I guess being the only dealer for 100 miles means they don't have to try.