Acres of Fun Kennel Inc
1600 Dorset Rd, Powhatan, VA 23139
Phone: (804) 598-6561
Fax: (804) 598-6561
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We just recently got our first dog and when the time came to leave him behind for the first time we were a pretty worried about it. The people at Acres of Fun are not only friendly but they are obviously good at what they do and have extremely nice clean fascilities.
While our pup was certainly happy to see us when we got back he was in good shape and had eaten all the food we had left for him. He must have enjoyed himself because on our second trip he waltzed right in - he does not do this at the vet...
Highly recommend this family run business
In response to Danielle M's review:
Being a family business of 30 years, we strive to offer the best service possible and highest care. We enjoyed taking care of their pets, and fed appropriately to their size. There was no aggression towards food, as they were in separate spaces and had no competition to eat. We feel saddened about this review, as we strive for the highest care. We invite all potential customers to come out for a tour, and see for yourself what sets us apart.
I boarded our two 7-month-old labs over the holidays here. They stayed for a period of 11 days and when we picked them up we found both to have lost a considerable amount of weight and became food aggressive. My brother wrote a review on my behalf after seeing the dogs and hearing how upset I was as I am not one to complain. I called the next day to voice my concerns about the state of my dogs and when my phone call was returned by the owner, I found her to be very defensive and rude from the beginning of the conversation.
She started by telling me "By the end of this conversation I hope you would tell whoever in your family that posted the negative review to take it down because we are a family owned business and have been doing this for 30 years". As I tried to voice to her my concerns, she constantly interrupted and talked over me.
I explained that I was just concerned that my dogs had lost so much weight that I could now count their ribs and I could not understand how that could happen in the 11 days that they were boarded. She stated that when our dogs were brought in that they were already skinny. I told her that we had rescued them from a kill shelter 3 months prior and had been working hard on having them gain weight, which they were, and had finally gotten them to the point that they were filling out. But now, upon returning from their facility, all of their ribs and hip bones could be seen. Her response was " We don't see your dogs as you see them. We go in there to feed them and unless there is something obviously wrong we wouldn't notice them losing a few pounds."
As upset as I am about the condition that my dogs were returned to me in, I am even more upset at the manner of which the owner conducted herself on the phone. I remained calm throughout the entire conversation even though the owner was loud, rude, interrupted me constantly, and talked over me. She was more concerned with my family taking down the negative review than anything I had to say.
Acres of Fun is the cleanest kennel, I have ever seen!! The staff were so nice and accommodating! I needed to pick up after hours and that was no problem, They really went out of there way to accommodate me. My dogs were happy and healthy when I picked up, The grounds are beautiful, They really are working hard to show they run a first class business! The kennels are HUGE, my dogs, have special diets, and that was no problem for them, they are also on medication, and they did NOT charge me anything extra for that. Come and take a tour and see for yoruself, you will be happy that you did. Thanks again, Acres of Fun I will see you nest Month!!!
I boarded my 2 dogs and 1 cat not long ago and have nothing but great things to say about this kennel. The staff is very pleasant, professional, and caring. The grounds are kept very clean and I felt very comfortable leaving my pets here. I have boarded my pets at other kennels, but I really liked this one. I thought the rates were very reasonable and my pets came home clean, happy, and perfectly normal. I cannot stand to see such negative reviews. Just because one person may have had a negative experience doesn't mean this is a bad place to board your pet. I will definitely continue to board my animals here. I have a lot of friends and family that board here too and no one has ever complained. For a boarding kennel, I think this one is the best. Hands down! See for yourself!