What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
824 Main StPoughkeepsie, NY 12603
From Business: We're a local Computer Repair & IT Services company that formed a joint venture with Deetor Trading to provide local customers in the Hudson Valley area professio…
Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
The best garage I have been to since I came to this country 40 years ago. The owner is a professional expert in his field. I would recommend this place to anyone, with any car make or model.
Called Paul and told him i noticed the head gasket is starting to leak on my Subaru you can see it leaking from the head gasket but hasn't started to overheat yet so he tells me it's not safe to drive and to bring it in tomorrow morning to do a leak down test on it.... bring it in the following morning as told by Paul and as soon as I get there he tells me he doesn't do them here and gave me the number of a guy he brings them to.... GIANT WASTE OF TIME!!! If it's unsafe to drive why did he tell me to come there just do give me a phone number to a guy you could of gave me the day before when I spoke to you.... horribly unproffesional and will never take anything to him or recommend him ever again
I BROUGHT in my 06 Range Rover to replace the rear bushings and they told me I needed to replace both left and right rear control arms. Charged me $1,200 n sent me on my way. A day later the noise was loud n clear like they did nothing. I brought it back in, they checked it and told me that they have to change the bushings again, three to four days later the noise was right back again, and they wanted me to bring it in again to change it again. I took my Range Rover to the dealer and they showed me that they were using aftermarket parts and not originals, and that's why I continued to have problems. Plus they showed me that they never replaced the control arms. They just greased the parts n that's it n charged me 1200. Since I left the dealer n came outta my pocket again for the bushings n labor. I haven't had a problem or heard a noise since... I recommend anyone who takes their car to the shop beware and make sure they show you the old parts that they took out, I wouldn't recommend anyone to take their business to this shop.. They'll never see my business ever again. Hope I save somebody the pain in their wallet n the Heartache... Lucky I dnt sue their TRIFLING ASSES!!!
We had problems with our AC and windows not working and were also losing power steering fluid in our Ford Taurus, so took it to Paul at RS Automotive on recommendations from a good friend. Paul fixed everything in a timely matter and did an excellent job! We would recommend him to anyone!Thanks, Shawn
This auto shop is not only honest but very skilled with and make or model car. I have four different types of vehicles and have extremely satisfied!
The owner himself ripped me off. Worst experience I ever had with a mechanic and now I'm out 3000.00 and my car is a disaster. Watch for scratches, dents, and ruined parts. I told him what I wanted and he forced me to pay for all extra stuff that he never gave me an estimate on before he did it. Took me no time at all to realize what he did. He is no man of God. He uses that to sucker people.
On June 18, 5 days later, Kevin from their finance department called me at work to tell me that they couldn't account for all of our deposit and demanded a credit card over the phone. I told him no, but that I would stop by to help them resolve the matter and I was sitting in his office in less than an hour. It was me, Kevin, Andy (the general manager) and Thomas. We talked for all of about 5 minutes, with each of them, except for Thomas, accusing me of trying to get one over on them, saying that I was stealing and that I could recant my position at anytime without persecution or penalty. They were rude, obnoxious and arrogant. They told me that they could get the money from me if they had to, that they could call the police and that I should do the right thing. I told them that I remembered giving the money to Thomas, but they continued badgering me.It was the most uncomfortable car buying experience of my life. So, I promptly stood up and told them where to go. I said I was calling my layer and my wife and then I left.Later that day Bill Birmington called me, the Healey Brothers Chevrolet manager. At first he was nice, pleasant to talk to and very respectful. He explained that in is 25 years experience that he couldn't recall this ever happening. He said that he was sure that it was us misunderstanding and that we could resolve the matter pleasantly. I told him about my experiences earlier in the day and asked if we could return the car, because I didn't want to do business with them and he agreed. I also told him that I was waiting for my wife to get out of a meeting so that I could talk to her, because my recollection of the events was that we gave the money to Thomas Mead, but I wanted confirm this with her; my wife's pregnant, we had been in the hospital three days earlier for complications with her pregnancy, were running late for a doctors appointment that day and we had a broken water main at our house, so things were crazy that week to say the least.I called Bill back about 25 minutes later and told him that my wife confirmed that we hadn't given them $3500, I told him that she even remembers telling me that, but that I do not. I told him that I was waiting for her to get home from work and that we would talk about if she wanted to return the car or not.Bill called me back around 6pm, but this time, he was showing his true colors just like the rest of them. He was making all kinds of threats, demands, he was obnoxious and rude. I told him that my wife wasn't home from work yet, but that we would talk about returning the car later that evening. Bill then told me that he had recorded our phone conversation, that I had been caught in a lie and that he would be calling the police if he didn't have the money by the next day at noon. He asked me if I understood everything that he just said, and I said, "I understand you perfectly."Here's my closing thought - this was the second car we bought from Healey Brothers Chevrolet in Poughkeepsie and to be honest, the first purchase was as smooth as silk, but the second, not so much. Instead of being patient and waiting to get to the heart of the matter, we were immediately casted as thieves and liars within the first 45 seconds of my very first phone conversation with Kevin from financing after he demanded a credit card over the phone. We were being shunned and it was an awful feeling and I don't wish it upon anybody. There are so many car dealers on route 9 in and around the Poughkeepsie area. If you can avoid buying a car from Healey Brothers Chevrolet in Poughkeepsie, do it.I'm not accusing anyone that we dealt with as being a crook or a liar. What I am saying is that they lacked integrity, honor and patience in resolving this matter. We will never do business with them again.
I specifically dealt with the Special Finance Department, where Mike & Eric Fazio were fantastic, especially Mike. He bent over backwards and went above and beyond to get me & my family into a safe car that was within our budget; we drove it home the next day! I love Healey! I would tell anyone shopping for a vehicle to start at Healey, and you won't need to shop around!
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.